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Salary: USD 230,980 - 267,390 / annual
Roblox is seeking a Principal Reliability Operations Engineer to join the Reliability Team, reporting to the Senior Manager, Reliability Response. This is a senior individual contributor role focused on maintaining uptime and reliability across Roblox's complex distributed platform, which serves tens of millions of daily users.
In this role, you will lead and manage production incidents, collaborating cross-functionally with service teams to troubleshoot and resolve sophisticated technical challenges. You'll guide the implementation of incident management processes and procedures to ensure fast, effective responses that minimize impact. Key responsibilities include continuously monitoring system health, performance, and capacity to proactively identify potential issues; conducting comprehensive post-mortem analysis to determine root causes and formulate corrective measures; and contributing substantially to the design and enhancement of system architecture to boost reliability and performance.
You will leverage coding skills to automate routine tasks and enhance system efficiency, serve in the Incident Manager On-Call rotation, and mentor junior team members. This role requires deep expertise in managing incidents within distributed environments and the ability to distill complex technical issues into clear communication for stakeholders and fellow engineers.
The position is hybrid, with office presence required Tuesday, Wednesday, and Thursday at Roblox's San Mateo headquarters, with optional presence on Monday and Friday.
REQUIREMENTS:
- At least 8+ years of experience in a comparable Site Reliability Team role
- Advanced knowledge of systems and network infrastructure protocols
- Demonstrated ability in managing, troubleshooting, and resolving incidents in distributed environments
- Strong problem-solving skills
- Ability to distill complex technical issues into clear and concise language
- Familiarity with at least one scripting or programming language to automate routine tasks (Python, Golang, or similar languages preferred)
- Bachelor's degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field
- Excellent communication skills; ability to explain complex systems clearly to stakeholders and fellow engineers
- Ability to operate effectively in ambiguous circumstances during production incidents
- Familiarity with the interactions of services in a distributed system
- Tenacity in driving challenging production incidents to resolution
