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Salary: USD 171,120 - 251,600 / annual
Twilio is seeking a Principal, R&D Strategy & Operations to drive strategic initiatives across R&D and lead executive communications for Product and Engineering. Reporting to the Director of R&D Strategy & Operations, this role owns how R&D's story gets told to senior leadership—monthly and quarterly business reviews, board updates, and executive narratives—translating complex technical work into clear, actionable writing for leaders.
Key responsibilities include:
- Owning the narrative for R&D across monthly and quarterly business reviews, board updates, cross-functional updates, and executive communications
- Leading strategic projects that are top priorities for the CPTO and executive team
- Partnering on annual and quarterly planning cycles and mid-year retrospectives, contributing to process, content, and materials
- Tracking team progress against plan through Release Council and surfacing risks early
- Supporting the R&D/GTM interlock, shaping R&D communications to GTM teams to inform their planning
- Defining and driving adoption of lean R&D processes to meet outcomes with minimal manual overhead
- Partnering with Finance and Data teams to automate product and business metrics for self-service reporting
- Identifying change management opportunities that increase process adoption across a decentralized R&D organization
The role requires technical, process, and product expertise, with the ability to serve as connective tissue between Product and Engineering and the rest of the company. You'll work in a fast-paced, evolving environment with a default to action and adaptability to changing priorities.
Twilio is a remote-first company. Approximately 5-10% travel is anticipated for in-person connections with customers and team members.
REQUIREMENTS:
Required:
- Bachelor's degree in Computer Science, a related field, or equivalent practical experience
- 10+ years of experience across product, engineering, and process/program management
- Experience in a leadership capacity, whether leading teams directly or leading through influence
- Experience leading programs or product operations for B2B SaaS, PaaS, or equivalent
- Track record of delivering high-impact, highly cross-functional programs end to end
- Outstanding written and verbal communication that drives executional impact at scale, distilling complex detail into executive narrative
- Ability to build trust and exchange ideas across organizational boundaries in service of broader goals
- Excellent problem-solving, negotiation, and organizational skills
- Ability to thrive in a fast-paced, evolving, ambiguous environment with a default to action
Desired:
- Master's in Computer Science, Engineering, or Business Administration
- Experience leading change management in B2B SaaS
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
