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Snowflake is seeking a Principal Program Manager focused on Migrations to drive new service opportunities and help customers migrate their workloads to Snowflake's cloud data platform. In this role, you will be the expert on all aspects of migrations—assessment, planning, execution, and optimization—working across customer organizations and multiple internal teams.
You will own the operational relationship with assigned clients undergoing migrations, developing quality migration service strategies, capturing and reporting on key migration metrics, and identifying upsell opportunities. You'll manage complex migration projects, communicate effectively with stakeholders on status and risks, and serve as the client's trusted advisor on migration to Snowflake. You will also proactively contribute to the development of migration best practices, methodologies, and training materials for the Professional Services team.
Key responsibilities include:
- Provide delivery quality oversight and guidance for migration engagements, ensuring adherence to best practices and client satisfaction
- Own and manage the operational relationship with assigned clients, including creation and tracking of relationship roadmaps
- Manage key migration projects with clear communication on status, issues, risks, and objectives
- Work with Professional Services Practice Teams and Sales Account Teams to facilitate enablement, scope projects, estimate work, and create delivery proposals
- Collaborate with customers, system integrators, and technology vendors on migration pursuits and project progress
- Provide guidance on resolving customer-specific migration challenges and own escalations
- Partner with Product Management, Engineering, and Marketing to improve Snowflake's migration tools and offerings
- Identify process improvements within both client environments and Snowflake's migration processes
Requirements:
- 7+ years of experience in a Services Delivery role or similar capacity dealing with complex, technical implementation projects, with strong focus on data warehouse, database, or application migrations
- Track record of delivering on Professional Services revenue targets for a set of accounts, with ability to prioritize multiple complex migration projects simultaneously
- Direct experience in Data Warehousing, Business Intelligence, and/or Cloud field, with specific migration experience
- Proven ability to communicate and translate effectively across multiple groups (design, engineering, marketing, business development) with focus on migration terminology and concepts
- Strong presentation skills and ability to articulate migration strategies and benefits to business and technical audiences, including senior-level executives at large enterprises
Bonus qualifications:
- Experience in client support and advisory technical roles (Solution Architect, System Administrator, Technical Account Manager, or equivalent) with migration expertise
- Deep understanding of various database technologies, ETL processes, and data modeling
- Experience with migration assessment tools and methodologies
