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Snowflake is seeking a Principal Program Manager to lead large, complex customer implementation and migration programs. In this role, you will serve as the overall Program Lead for major customers, acting as a trusted advisor to C-Suite and executive sponsors. You will be responsible for the complete program lifecycle—from vision and strategy development through roadmapping, execution, and delivery.
Key responsibilities include:
- Delivering fixed-fee, highly scoped projects on time and on budget
- Leading large data migrations and code conversion efforts
- Managing project governance for budget and revenue reconciliation
- Driving scope clarity with project teams and customer stakeholders
- Identifying use cases, building roadmaps, and conducting risk analysis
- Ensuring full ownership of project milestones and objectives with predictable delivery
- Proactively identifying and mitigating program and project risks
- Collaborating with customers, partners, and internal stakeholders across multiple workstreams
- Serving as a trusted advisor to customer C-Suite executives on vision, strategy, and program alignment
- Leveraging and improving program management methodologies, processes, tools, and templates
- Articulating program value through quantifiable metrics and driving customer satisfaction
- Working with Professional Services Practice Teams and Sales Account Teams on enablement, scoping, estimation, and delivery proposals
- Collaborating with Product Management, Engineering, and Marketing to improve Snowflake's offerings
- Identifying process improvements within both customer and Snowflake organizations
You will work with Snowflake's cutting-edge data warehouse technology and have the opportunity to influence industry-changing initiatives while working alongside experienced professionals.
Requirements:
- 10+ years of experience in a Program Manager role or similar capacity managing complex, technical implementation and/or migration projects
- Recent, proven success delivering multi-million dollar complex data-related and/or cloud-based large programs for Fortune 500 customers
- Direct experience serving as a trusted advisor to C-Suite or Executive Sponsor at Fortune 500 customers
- Exceptional executive communication and relationship management skills across customers, partners, and internal teams
- Direct experience in Data Warehousing, Business Intelligence, and/or Cloud fields
- Proven ability to communicate and translate effectively across design, engineering, marketing, advertising, and business development groups
- Strong presentation skills with ability to articulate to both business and technical audiences, including senior-level executives at large enterprises
- Bonus: Experience in customer support and advisory technical roles (Solution Architect, System Administrator, Technical Account Manager, or equivalent)
