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CaptivateIQ is hiring a Principal Professional Services Consultant to lead end-to-end implementations of their sales compensation platform. You'll partner with customers post-sale to bring their compensation programs to life, managing the full lifecycle from requirements gathering and comp plan design through data structure, build-out, user acceptance testing (UAT), and go-live. Implementations typically run 10 weeks to a year depending on company size and plan complexity.
In this highly client-facing role, you'll move fluidly between customer meetings and hands-on build work, owning project timelines while managing expectations across multiple concurrent engagements. You'll serve as the primary contact for customer admin teams, build trust, and hand off cleanly to the Customer Success team at go-live. You'll also scope new implementation or post-implementation services, negotiate related agreements, and become an expert in both CaptivateIQ's platform and sales commission structures.
You'll work cross-functionally with Product Managers, Customer Success Managers, and Sales throughout each engagement. The role requires proactive risk escalation, maintaining billable utilization targets, and defining team best practices that raise delivery quality standards. This is a strong fit for someone who thrives in ambiguity, enjoys solving complex compensation problems, and wants the pace and ownership of a fast-moving startup environment.
REQUIREMENTS:
- 10+ years of experience as a consultant or implementation professional, with demonstrated project leadership
- Background in sales compensation (as a consultant or as an administrator/practitioner using a comp tool in-house)
- Strong grasp of data modeling, formulas, and spreadsheet/database tools (Excel or similar); comfort with object-oriented and relational data concepts
- Excellent time management; ability to move seamlessly between client meetings and hands-on build work while prioritizing across multiple engagements
- Friendly, obsessively customer-focused, and service-oriented with strong problem-solving instincts
- Strong communication, analytical, and collaboration skills; comfortable working independently while knowing when to seek guidance
- Startup mindset; comfortable with ambiguity in a fast-changing environment
- Background at a SaaS/technology company
NICE TO HAVE:
- SQL experience
- Experience with AI implementation
- Experience with CaptivateIQ or competitor sales compensation software (Xactly, Varicent, SAP Commissions)
- Proficiency with CRMs (Salesforce) or ERPs (NetSuite)
