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ServiceNow is seeking a Principal AI Strategist to join the PACE (Professional Advisory & Consulting Engagement) team. In this role, you will serve as the lead strategist on customer engagements, guiding enterprise clients through their AI transformation journey with ServiceNow's AI capabilities including Now Assist, AI Agents, and Predictive Intelligence.
You will operate independently as the primary business strategist, partnering with AI Architects who handle technical implementation. Your responsibilities include developing comprehensive AI roadmaps, leading value discovery and realization conversations with senior business executives, and providing AI governance advisory services. You will help customers establish organizational readiness for AI adoption, including alignment with regulatory, privacy, and compliance requirements.
Key responsibilities include: driving business alignment and value conversations with C-suite executives (CIOs, department heads); developing AI business cases and adoption roadmaps; leading organizational change management planning for AI initiatives; providing governance advisory on responsible AI frameworks and data classification; monitoring customer AI consumption and intervening on adoption stagnation; building thought leadership content and strategic advisory frameworks; and supporting the sales team with Expert Services leads for AI strategy engagements.
This is a high-impact role requiring deep expertise in AI strategy, customer advisory, and the ServiceNow platform. You will build trusted relationships with senior stakeholders and scale AI strategy expertise across internal teams, customers, and partners.
REQUIREMENTS:
- 5+ years of experience as a consultant in software or technology industries
- 5+ years of hands-on experience with the ServiceNow platform
- 3+ years of experience working with multiple AI tools and large language models (LLMs)
- Ability to operate independently as a lead strategist on customer engagements
- Strong executive communication and relationship-building skills
- Experience with AI governance, organizational change management, and value realization frameworks
