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Salary: USD 138,872 - 192,880 / annual
Twilio is seeking a Principal Presales Engineer to join the New Business Communication team. This is a critical presales role responsible for delivering technical wins on customer accounts and leading the technical pre-sales relationship.
You will propose technical architectures, demonstrate products, anticipate customer concerns, and offer creative solutions while building customer trust in Twilio's communications platform. The role requires comfort engaging with C-level executives and technical teams alike, from boardroom presentations to whiteboard API discussions.
As a Principal Presales Engineer, you will operate with full autonomy on most opportunities, driving the technical side of deals independently. You will also provide leadership within the Solutions Engineering organization, designing and executing medium to large projects, participating in architectural decisions, and coordinating across Twilio teams including product.
Key responsibilities include:
- Partnering with Account Executives on pre-sales activities: opportunity qualification, demonstrations, Proof-of-Concept, RFP responses, design documentation, technical presentations, and enablement sessions
- Leading technical discovery sessions to uncover customer needs and demonstrate Twilio's capability to address challenges
- Building and presenting complex demonstrations and presentations showcasing Twilio Communications Products
- Establishing yourself as a trusted advisor, introducing innovative solutions and architectures
- Contributing to the broader Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations
The role is remote-first but includes approximately 25% travel for in-person customer and team engagement. You may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings.
REQUIREMENTS:
- Minimum 8 years in a solutions engineering (presales) role specializing in complex technical products, OR 10+ years of professional experience supporting technical products with customer-facing experience in delivery or consulting
- Excellent communicator and presenter able to gain audience confidence
- Engaging storyteller who can communicate complex topics to multiple audience levels
- Ability to build deep understanding of customer communications needs and guide them to technical solutions
- Customer-focused problem solver balancing innovative technical solutions with customer best interests
- Excellent time management and prioritization skills in fast-paced environments
- Previous software development experience in one or more of: Backend (Java, C#, Node.js, Python, PHP), Web development (JavaScript, HTML/CSS, React, Vue.js, Angular), or Building with REST APIs
- Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience
DESIRED:
- Experience with new business accounts and evangelizing new use cases and technology
- Familiarity with cloud platforms (AWS, Google Cloud, Microsoft Azure) and cloud application architecture
- Previous experience in Telecom, SIP, Contact Center, or Security
- Experience with sales methodologies
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
