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Salary: USD 138,000 - 189,200 / annual
Okta is seeking a Principal, Global Security Operations Center to lead the operational transformation and technical execution of its Global Security Operations Center (GSOC). Reporting to the Director of Global Security & Safety, this role serves as the lead operational driver and technical subject matter expert responsible for transitioning the GSOC from traditional database management to proactive, AI-integrated security solutions.
You will assume full operational responsibility for the GSOC, driving the deployment, optimization, and day-to-day leveraging of complex physical security technologies. Operating with autonomy and minimal oversight, you will lead global programs using artificial intelligence, automation, and advanced analytics to create a highly efficient, future-proof security environment.
Key responsibilities include:
- Strategic GSOC Leadership: Drive the transition from legacy systems to advanced, AI-integrated security frameworks
- AI Integration & Optimization: Architect and deploy AI and automation solutions to enhance threat intelligence, triage workflows, and operational efficiency
- Executive Incident Management: Deliver high-level communication briefs and strategic incident summaries to executive leadership during critical security events
- Vendor and Global Program Management: Oversee multi-regional security operations, manage diverse global vendor teams, and drive unified performance culture across international markets
- Operational Excellence & Compliance: Establish and monitor KPIs and SLAs; ensure adherence to ISO 27001 and SOC 2 compliance standards
- Technological Oversight: Advise on and optimize deployment of critical physical security infrastructure, including access control systems and video analytics
- Policy, SOPs, & Training: Review global physical security policy documents, translate into actionable SOPs, and conduct robust training exercises
- Cross-Functional Partnership: Act as operational liaison between Workplace Security Operations and key partners (Business Technology, Real Estate, Travel, Legal, external vendors) during emergencies
- System Compliance & Investigations: Lead complex security investigations and oversee compliance for administrative system processes, including access audits and automated reporting
Requirements:
- 8+ years of progressive experience in physical security operations, global systems integration, and GSOC leadership supporting fast-paced global business operations
- Demonstrated experience leading and managing large, diverse security teams from multiple third-party vendors across different global regions
- Proven ability to operate with proactive independence, leading global enterprise-wide operational programs with minimal oversight
- Strong background in vendor strategy, contract optimization, and managing large-scale service providers
- Excellent project management skills with track record of successfully implementing and scaling physical security operations programs
- Demonstrated experience identifying, adapting, and developing AI use cases and automated tools (such as generative AI or workflow automation platforms) to optimize GSOC team efficiency
- Proven experience evaluating, deploying, and utilizing AI-driven physical security tools and advanced video analytics
- Advanced cross-functional communication skills; ability to translate complex operational requirements to executive leadership and non-technical stakeholders
- Excellent executive presence with track record of briefing C-suite and VP-level executives during high-pressure, rapid-onset global incidents
- Demonstrated experience establishing, monitoring, and reporting on quantitative performance metrics (KPIs) and managing global vendor SLA compliance
- Direct experience aligning global GSOC workflows and physical security auditing with international compliance standards such as ISO 27001 and SOC 2
- Strong analytical experience assessing global geopolitical events, evaluating high-risk travel profiles, and conducting ongoing threat evaluations
- Demonstrated ability to review high-level policy documents, draft comprehensive team-wide SOPs, and coordinate or facilitate internal and external operational training exercises
- Experience with incident alerting and mass notification platforms
- Exceptional analytical problem-solving skills and ability to make sound, rapid decisions under pressure during critical incidents
