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Salary: USD 172,000 - 215,000 / annual
Zscaler is seeking a Principal Enterprisewide AV & Live Production Engineer to join the IT Digital Employee Experience team in Santa Clara, CA (hybrid). This role reports to the Senior Director of IT Operations, Digital Employee Experience.
You will serve as the hands-on technical owner for corporate conference rooms and collaborative spaces globally, maintaining high uptime, hardware readiness, and optimal AV fidelity. Key responsibilities include:
• Act as the primary technical owner for enterprise conference rooms and collaborative spaces, maintaining high uptime and hardware readiness through regular maintenance and rapid troubleshooting
• Monitor conference room health, deploy firmware updates, and resolve alerts using platforms like Zoom Admin Portal, Logitech Sync, and Crestron XiO Cloud
• Direct and execute the end-to-end production lifecycle for high-visibility corporate broadcasts (executive broadcasts, earnings releases, studio sessions), managing video switchers, digital audio consoles, lighting, PTZ cameras, and encoders
• Partner with executive leaders to lead technical rehearsals, pre-production show-flow reviews, speaker prep, and perform basic post-production editing
• Serve as the primary AV lead for customer-facing Executive Briefing Center sessions and Multipurpose Rooms, pre-testing video walls, tuning acoustics, and authoring user documentation
• Collaborate with IT, Marketing, and Facilities partners to maintain seamless hybrid collaboration and zero-downtime execution
You will demonstrate deep ownership mentality, solution-oriented focus, exceptional cross-functional collaboration skills, and the ability to remain calm and decisive during high-visibility live broadcasts. The role requires translating complex technical requirements into structured action plans and maintaining professional resilience under pressure.
Zscaler is a NASDAQ-listed cybersecurity company (Zero Trust Exchange platform) with 200+ global data centers. The company emphasizes Human + AI collaboration and is building an AI-native enterprise culture.
REQUIREMENTS:
• 10+ years of professional, hands-on experience in corporate AV systems engineering, enterprise conference room maintenance, or live broadcast production operations
• Advanced operational and administrative proficiency with Zoom Rooms, Zoom Phone, Google Workspace (Calendar/Meet), room scheduling panels, and related workplace collaboration technologies
• Proven hands-on hardware mastery diagnosing and configuring live production and conference room gear, including digital signal processors (DSPs), audio mixers (Dante/Q-SYS), video switchers (Blackmagic, Tricaster, Ross), PTZ cameras, microphones, and video distribution systems
• Demonstrated experience collaborating with Zoom room administrators or facilities teams to manage, audit, and maintain meeting spaces across multi-floor headquarters or distributed regional/international offices
• Strong composure, executive presence, and verbal communication skills with proven track record of remaining calm and decisive while troubleshooting technical issues in real time during high-visibility live broadcasts
• Demonstrated curiosity and active exploration of AI tools, with proven history of integrating new technologies to enhance daily workflows and augment problem-solving
PREFERRED QUALIFICATIONS:
• Proven ability to leverage AI technologies and workflows to drive measurable operational efficiency
• Experience leveraging enterprise AI tools and workflow automation (e.g., meeting transcription summaries, automated room telemetry analysis, generative AI ticketing workflows)
• Hands-on experience with remote AV fleet telemetry platforms (Logitech Sync, Crestron XiO Cloud, Neat Pulse, Shure SystemOn) and experience commissioning conference spaces during corporate office expansions or relocations
• Relevant industry certifications such as AVIXA CTS (Certified Technology Specialist), Zoom Room Certified Integrator, Q-SYS, or Dante audio network certifications
