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Fin is an AI Customer Agent company building the highest-performing AI customer support solution on the market. The company, founded in 2011 as Intercom, serves nearly 30,000 global businesses and is one of the largest private software companies in the world.
As a Principal Engineer, you will lead the definition and execution of key strategic initiatives within the engineering organization. This is a high-impact individual contributor role with company-wide technical scope, working autonomously and accountable for strategic execution across parts of the engineering organization.
Key responsibilities include:
- Mastering domain knowledge and driving key strategic projects within the R&D organization
- Providing assessments of project progress, risks, and challenges to engineering leadership to guide resource allocation and prioritization
- Contributing to technical architecture as the company scales to serve all customer requests
- Balancing agility with scalability and availability, leveraging continuous deployment and feature flagging
- Contributing across all phases of software development: ideation, prototyping, design, and implementation, with a mix of hands-on development and architecture work
- Building both back-end and front-end systems while working closely with designers, product managers, researchers, and data analysts
- Coaching and mentoring other engineers and partnering with Group Engineering Managers on technical strategy
- Playing an active role in hiring, mentoring, and career development
- Raising the bar for technical standards, performance, reliability, and operational excellence
Required qualifications:
- Significant experience building SaaS products with demonstrated impact on product and teams
- Deep knowledge of high-level programming languages (Ruby, Python, Perl, etc.)
- Experience with distributed systems
- 2+ years as the primary technical leader for a team
- Proven track record collaborating with technical leaders, product teams, and designers
- Strong product strategy sense and pragmatic approach to cross-disciplinary collaboration
The role offers hybrid working in Berlin with competitive salary, annual bonus, equity, generous paid time off, and standard MacBooks.
