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Blitzy is an AI software development platform transforming how enterprises build software by autonomously executing ~80% of software development work. The company is backed by tier-1 investors and serves Fortune 500 customers.
The Principal Engagement Manager is a strategic, cross-functional role responsible for managing and delivering professional services engagements while acting as the liaison between services and sales organizations. You will ensure customers extract maximum value from Blitzy's AI-native platform by positioning, preparing, managing delivery of, and following up on professional services and training engagements.
Key Responsibilities:
- Lead large-scale engagements from kickoff through scaled adoption, managing scope, timeline, risk, and resourcing across multiple concurrent projects
- Collaborate with sales counterparts early in customer relationships to understand needs, define success criteria, and exceed delivery expectations
- Drive organizational change management within large, complex enterprises, helping them adopt AI-native workflows and overcome resistance to new ways of working
- Articulate customer success stories, services offerings, and value metrics to demonstrate ROI
- Resolve delivery challenges, manage resource contentions and scoping issues, and maintain stakeholder expectations
- Demonstrate passion for customer and company success, leading by example with a championship mindset
- Partner closely with Sales, Solutions Architecture, Field Delivery Engineering, and Product teams on campaigns, programs, and content
Qualifications:
- Strong fundamental knowledge of end-to-end software development and delivery systems from technology, operations, and security/governance perspectives; production-level implementation experience as an engineer or project manager is preferred
- Proven experience in senior customer-facing roles requiring influencing, validating, negotiating, and executing with both C-Suite and technology audiences
- Consistent track record of successfully identifying customer needs and implementing solutions
- Experience owning projects/programs across agile (Scrum/Kanban) and waterfall delivery methodologies
- Strong problem-solving skills, applying modern technologies—particularly AI agents and AI-native development tools—to customer pain points
- Excellence in presentation skills, communicating project governance and delivery practices clearly to internal and external executives
- High-level orchestration skills to align internal and external stakeholders across large, complex initiatives
- Strong service delivery and program management skills, with ability to translate customer goals into well-structured program plans that reliably deliver results
- Prior experience delivering large, complex programs at a Consulting, SI, or Software/Cloud Vendor is highly preferred
