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Okta is seeking a Principal Developer Support Engineer to serve as the top technical escalation point and domain expert for the Builder Experience (BX) team. This is a strategic, high-autonomy role focused on resolving the most complex developer cases—those requiring architectural judgment beyond standard support scope.
You will handle end-to-end ownership of multi-product architectures, ISV integration designs, and strategic account escalations. You'll serve as a technical bridge between Developer Support and ISV Partnerships, joining customer and partner calls to advise on architecture and resolve issues that exceed typical support boundaries.
Beyond case resolution, you will influence product roadmaps by partnering with Product Management and Engineering to advocate for customer needs and surface systemic integration issues. You'll act as a trusted technical advisor for key accounts, stepping into critical customer situations to manage risk and deliver resolutions.
You will mentor Senior DSEs on complex technical cases, time management, and customer handling. You'll build and maintain core resources like runbooks, internal best practices, and training materials visible across global regions. You'll lead technical reviews and team learning sessions to address skills gaps and champion new tools and processes.
Required: 8+ years in technical support, developer relations, solutions engineering, or software development with significant customer-facing experience. Expert-level understanding of OAuth 2.0, OpenID Connect, SAML, and enterprise-scale SCIM provisioning. Hands-on experience across multiple cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes). Fluency in at least one statically typed language (Java, .NET, Go) and one dynamically typed language (Python, JavaScript/Node.js). Knowledge of AI/ML tools (MCP servers, Claude, CodeEx) and ability to communicate effectively with both engineers and executives.
