SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 150,500 - 215,000 / annual
Zscaler is seeking a Principal Customer Success Portfolio Manager to lead the development, maintenance, and optimization of the Customer Success Portfolio across Professional Services, Technical Success, and Support departments. This remote role reports to the Sr Director, Customer Success Strategy & Operations and focuses on delivering high-impact customer experiences and fostering continuous growth.
Key responsibilities include:
- Develop well-structured and measurable service offerings aligned with the customer lifecycle and company vision
- Audit and evaluate existing portfolio items for relevance, accuracy, and customer satisfaction impact
- Collaborate with cross-department stakeholders to align portfolio goals and streamline processes
- Create metrics, KPIs, and governance processes to assess portfolio effectiveness and improve adoption rates
- Stay updated on industry trends and recommend improvements that enhance the portfolio's strategic value
You will be someone who seeks out challenges and is energized by finding solutions to hard problems. You build deep empathy for customers and anchor decisions in solving real-world problems. You operate with integrity and a strong bias for action, navigating seamlessly between strategy and hands-on execution. You use data and analytics to measure what matters and guide informed decisions, and you connect your work to the larger company mission while building scalable solutions for a global organization.
Zscaler (NASDAQ: ZS) is a cloud security leader whose Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications. The company is distributed across 200+ public data centers globally and is pioneering security transformation in the AI era.
Requirements:
- Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
- Bachelor's degree in Business, Management, or a related field
- 8+ years of experience in portfolio management, program management, or customer success roles
- Expertise in auditing and optimizing service documentation to meet business standards
- Strong cross-functional collaboration and communication skills
- Proven ability to analyze data and create actionable performance metrics
Preferred qualifications:
- MBA or advanced degree in a related field
- Experience with SaaS, B2B technology solutions, or similar industries
- Demonstrated success in leading cross-departmental initiatives to scale service portfolios
