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Netomi is seeking a Principal Customer Architect to join its agentic AI platform for enterprise customer experience. In this role, you will be a technical leader responsible for architecting and implementing AI agent solutions for Fortune 500 customers including Delta Airlines, MetLife, MGM, and United. You will work across the entire customer journey to design scalable, no-code agentic automation deployments that drive efficiency and reduce total cost of ownership.
As a Principal-level individual contributor, you will guide technical strategy for customer implementations, mentor junior architects and engineers, and serve as the technical voice for key enterprise accounts. You will be responsible for understanding complex customer requirements, translating them into robust AI agent architectures, and ensuring successful deployment and adoption. This role requires deep expertise in AI/ML systems, enterprise software architecture, and customer success methodologies.
You will collaborate closely with product, engineering, and customer success teams to identify patterns across implementations, influence product roadmap decisions, and establish best practices for agent design and deployment. Your technical leadership will help shape how Netomi's platform scales across diverse use cases and industries.
The ideal candidate has extensive experience architecting enterprise solutions, a strong background in AI/ML or conversational AI systems, and a proven track record of leading complex technical engagements with C-suite stakeholders. You should be comfortable working in a fast-paced startup environment backed by top-tier investors including Y Combinator, WndrCo, and Index Ventures.
