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Snowflake's AI Native Engineering Operations organization is seeking a Principal Business Operations Manager to build the operating engine of the business. This is a high-impact individual contributor role reporting to the Sr. Director, Services Global Operations.
You will own the operational tooling strategy and roadmap, defining intake, prioritization, and release plans for internal tools that run the business. You'll design and build internal tools that plan and run the business, partnering with Business Planning and Commercial Ops functions to turn their processes into scalable systems.
Key responsibilities include automating workflows across staffing, planning, forecasting, and reporting to remove manual effort and increase speed and accuracy. You'll design and deploy AI agents and GenAI-powered workflows for operational use cases such as anomaly detection, staffing intelligence, predictive forecasting, and automated summaries.
You'll architect and maintain integration and process orchestration across the operations tech stack (PSA, CRM, planning, and BI tools), ensuring clean data flow and system integrity. You'll drive adoption of tools, define standards, and continuously optimize the tooling portfolio by measuring usage, retiring redundancy, and improving the operator experience.
You'll serve as the tooling and automation advisor to the operations leadership team, Enterprise Technology, and the Data, Analytics & AI teams, translating business needs into scalable systems.
Required qualifications: 7+ years (IC4) or 10+ years (IC5) of experience in business operations, ops tooling/systems, revenue operations, or professional services operations with a strong build orientation. Proven track record designing and shipping internal operational tools, workflow automation, or agentic/AI workflows. Hands-on experience with automation and integration across systems such as Salesforce, Certinia/FinancialForce, Smartsheet, and BI tools; comfort using SQL and coding/coding agents to solve problems. Demonstrated fluency with GenAI and LLMs to automate operational workflows. Expertise in workflow design, systems architecture, and data governance. Excellent communication and cross-functional leadership skills with ability to influence without authority. Bachelor's degree in Business, Operations, Computer Science, or related field; equivalent experience considered.
