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Samsara is a publicly traded (NYSE: IOT) pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations (agriculture, construction, field services, transportation, manufacturing) to harness IoT data for actionable insights and operational improvement.
The Engagement Services Manager (ESM) bridges pre-sales and customer success, representing Samsara's implementation and integration services during the sales cycle. You will position the value of professional services to C-level stakeholders, define services scope and approach, and ensure smooth transitions from sales to customer success teams.
Key responsibilities include:
- Engaging with customer executives to understand business needs and align services solutions
- Defining services engagement scope, approach, and timelines during the sales cycle
- Meeting services ARR attach quota targets
- Overseeing the AE-to-CS handoff process
- Serving as a governing partner during service delivery
- Collaborating cross-functionally with sales, customer success, and delivery teams
You thrive solving complex operational challenges, building and maintaining strong relationships across customer and internal stakeholder groups, and operating with autonomy in a high-growth environment. This role offers significant career development opportunities within a rapidly expanding customer success organization at a recently public company.
Position is remote for US-based candidates, excluding SF Bay Area, NYC Metro, and DC Metro areas.
