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Salary: USD 95,000 - 115,000 / annual
Amae Health is a Series B venture-backed Public Benefit Corporation delivering specialty outpatient care for severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. The company operates high-acuity, in-person clinics across the United States, integrating psychiatry, therapy, primary care, dietitians, and community health workers under one roof. Major health system partners include NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health.
The Practice Operations Manager will serve as the operational leader for the Los Altos, CA clinic, functioning as a dyad partner to the Clinic Director. This role is responsible for leading service delivery and operational alignment, driving key performance indicators, and meeting or exceeding operational targets. Working onsite in close partnership with clinical leadership, the manager will provide leadership across people, systems, and processes—including training, coaching, mentoring, and developing teams—while modeling behaviors needed to deliver best-in-class service and care.
Key responsibilities include:
**Clinic Operations & Environment:** Provide direct oversight of day-to-day clinic operations in collaboration with the Clinical Director. Maintain a clean, organized, and welcoming clinic space following brand guidelines. Partner with vendors and business associates including building management, medical supply providers, cleaning services, and maintenance. Maintain systems and documents ensuring regulatory compliance with Joint Commission and other regulatory bodies. Oversee all schedules and templates to ensure consistent member experience, productive clinician schedules, and billing and regulatory compliance.
**Team Management & Culture:** Foster a proactive, adaptable, and engaged team environment. Hire, train, coach, and develop employees, fostering a culture of nimble learning and continuous improvement. Manage daily care team schedules, PTO, and timecard approval. Work collaboratively with medical and clinical leadership.
**Patient Experience & Communication:** Facilitate a best-in-class member-centered experience according to "The Amae Way." Communicate with members and families about patient financial responsibilities and ensure timely payment and accurate record-keeping. Collaborate closely with Growth teams to welcome potential members into care.
**Cross-functional Collaboration & Performance:** Communicate regularly and proactively with colleagues across the clinic and organization to overcome obstacles and contribute to a collaborative culture. Monitor and drive Key Performance Indicators within practice operations, maintaining accurate and up-to-date data sources.
The role is full-time, in-person, based in the Los Altos, CA clinic.
**Requirements:**
- 5+ years running operations in a high-growth or high-intensity environment: healthcare (SMI, complex ambulatory, high-acuity populations) or non-healthcare (startup, multi-unit retail/hospitality, veterinary, or similar)
- Direct experience leading multidisciplinary or cross-functional, in-person teams: coaching, training, and developing people while optimizing operations and improving patient/customer experience
- Track record of building or improving processes rather than just following them; formal methodology experience (Lean, Six Sigma, etc.) a plus, not a requirement
- Comfortable with change in a fast-evolving environment, including AI-based tools and systems
- Growth mindset as important as industry background; ability to pick things up quickly
- Experience with SMI or equally complex patient populations preferred
- Bachelor's Degree preferred
