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Salary: USD 75,000 - 95,000 / annual
Amae Health is a Series B venture-backed Public Benefit Corporation delivering specialty outpatient care for severe mental illness, including schizophrenia, schizoaffective disorder, bipolar I disorder, and treatment-resistant depression. The company operates high-acuity, in-person clinics across the United States, integrating psychiatry, therapy, primary care, dietitians, and community health workers under one roof. Major health system partners include NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit Health.
The Practice Operations Manager will serve as the operational leader for the Charlotte clinic, working as a dyad partner to the Clinic Director. This is a full-time, in-person role requiring direct oversight of day-to-day clinic operations, team management, and cross-functional collaboration.
Key responsibilities include:
Clinic Operations & Environment: Provide direct oversight of daily operations in collaboration with the Clinical Director. Maintain a clean, organized, and welcoming clinic space following brand guidelines. Partner with vendors including building management, medical supply providers, cleaning services, and maintenance. Ensure regulatory compliance with Joint Commission and other bodies. Maintain schedules and templates for consistent member experience, clinician productivity, and billing/regulatory compliance.
Team Management & Culture: Foster a proactive, adaptable, and engaged team environment. Hire, train, coach, and develop employees, building a culture of continuous improvement. Manage care team schedules, PTO, and timecard approval. Collaborate with medical and clinical leadership.
Patient Experience & Communication: Facilitate best-in-class member-centered experience. Communicate with members and families about financial responsibilities, ensuring timely payment and accurate record-keeping. Collaborate with Growth teams to welcome new members into care.
Cross-functional Collaboration & Performance: Communicate regularly with colleagues across clinic and organization to overcome obstacles. Monitor and drive Key Performance Indicators (KPIs) within practice operations, maintaining accurate data sources.
The ideal candidate is a player/coach comfortable working across clinic and centralized teams (HR, Talent, Finance, Growth, Central Operations, Technology). You navigate change effectively, embrace new technologies, and continuously improve operations. You are detail-oriented, highly organized, and excited about leading operational excellence in severe mental illness care.
Requirements:
- 5+ years running operations in a high-growth or high-intensity environment: healthcare (SMI, complex ambulatory, high-acuity populations) or non-healthcare (startup, multi-unit retail/hospitality, veterinary, or similar)
- Direct experience leading multidisciplinary or cross-functional, in-person teams: coaching, training, and developing people while optimizing operations and improving patient/customer experience
- Track record of building or improving processes rather than just following them; formal methodology experience (Lean, Six Sigma, etc.) a plus, not a requirement
- Comfortable with change in a fast-evolving environment, including AI-based tools and systems
- Growth mindset as important as industry background; ability to pick things up quickly
- Experience with SMI or equally complex patient populations preferred
- Bachelor's Degree preferred
