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Multiplier Holdings is seeking a Portfolio Operations Lead to drive operational excellence across a portfolio of acquired firms. This is a hands-on, analytical role reporting directly to the Head of BizOps.
You will own operational improvements across the portfolio, starting before acquisition through post-close integration and ongoing optimization. Key responsibilities include:
**Pre-Acquisition & Diligence:**
- Assess prospective firms' operating models, cost structures, staffing, productivity and cash conversion
- Benchmark against comparable firms, accounting for service differences, geography and accounting treatment
- Identify operating gaps and opportunities to improve free cash flow (FCF) margin
- Build prioritized transformation plans with clear assumptions, risks, dependencies and realistic timelines
**Post-Acquisition & Ongoing Operations:**
- Define operational standards for core processes: delivery, staffing, client onboarding, billing, reporting and service quality
- Identify highest-return improvement opportunities through financial analysis and direct engagement with teams
- Lead cross-firm initiatives such as vendor consolidation, offshoring, shared services, staffing improvements and process redesign
- Implement and manage change by working directly with firm leaders and frontline teams; pilot changes, address concerns and train teams
- Build and embed playbooks that can be reused across the portfolio
- Track and prove impact: distinguish time saved, avoided hiring, recurring cost reductions and net cash benefit
**Working Style:**
- Partner closely with the acquisition team, Finance, Product Experience (PX) team, systems/automation lead and commercial growth lead
- Spend time with users to understand actual workflows, then combine that with financial and operating analysis
- Build trusted relationships across the portfolio and become a trusted advisor to firm leaders
- Travel regularly to prospective and portfolio firms to assess, build relationships and support implementation
**Success Metrics:**
Improvement in FCF margin against agreed plans; recurring savings and net cash benefit validated with Finance; return on initiatives against approved budgets; firms meeting operational standards; adoption of core processes with sustained improvements in productivity, cycle times and quality; consistent or improved client service; successful playbooks deployed across multiple firms; pre-acquisition assessments that identify needs, costs and opportunities with transformation plans validated post-close.
**Requirements:**
- Strong financial understanding: ability to read P&L, balance sheet and cash flow statements, connect them to business operations, and identify where improvements affect cash flow
- Hands-on analytical ability: work with messy financial and operating data, build models, test assumptions and make clear recommendations
- Early adopter of AI who actively tests new tools, applies them to operating workflows and evaluates impact on cost, quality or productivity
- Proven experience taking operating improvements from analysis through implementation with measurable results
- Strong relationship skills: ability to earn trust with firm leaders, managers and frontline staff, including when requesting process changes
- Good judgment about priorities, budgets and return on investment
- Ability to run multiple cross-firm initiatives while maintaining clear ownership and follow-through
- Willingness to travel regularly
- Relevant backgrounds: portfolio operations, finance and operations, consulting, or leading improvements within a services business. Emphasis on what you've personally analyzed, implemented and delivered.
