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Salary: USD 147,940 - 198,984 / annual
Included Health is seeking a Population Health Strategy & Operations Senior Manager to drive operational effectiveness across its Population Health programs. This is an individual contributor role reporting to the Senior Director of Population Health Strategy & Operations.
You will serve as the key operating partner for Population Health businesses, balancing long-term strategic thinking with deep operational execution. Your core responsibilities include:
• Lead operational testing and experiments for Care & Case Management (CCM) and navigation teams, including AI calling pilots, abbreviated intake pilots, and deep assessments to improve operational value.
• Manage cross-functional projects by turning messy, cross-functional work into owned, executed plans. Drive audit, transition, and staffing workstreams while managing project timelines, milestones, and KPIs.
• Own daily and weekly business readouts for the CCM business, ensuring metrics and reporting remain accurate. Work closely with the data team to identify the right visibility into key metrics and leading indicators for operational changes.
• Lead daily huddles for the CCM leadership team and act as a connection point between clinical services.
• Conduct deep operational dives—including shadowing navigation and CCM teams—to identify bottlenecks and develop tests to resolve issues. Become the business expert on how these teams operate and where their challenges lie.
• Own execution of key Population Health margin projects, such as developing strategies for secondary clinician utilization and overall clinical operations improvement.
• Identify opportunities to make the team more efficient through AI productivity tools and automation.
• Serve as the voice of operations for the Population Health team in meetings with product and engineering partners. Work closely with product teams to develop features that align with operational needs and drive outcomes and margin.
• Anticipate program risks and develop mitigation strategies; assess impact on projects.
Included Health is a healthcare company delivering integrated virtual care and navigation, with a mission to raise the standard of healthcare for everyone. The company offers members care guidance, advocacy, and access to personalized virtual and in-person care across acute, chronic, behavioral, and physical health needs.
REQUIREMENTS:
• At least seven years of experience in a fast-growing business managing cross-functional projects
• Operationally minded with proven ability to analyze processes, identify logjams, and develop tests to resolve issues
• Strong modeling skills and proficiency in Excel to build robust models
• Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables
• Ability to organize, delegate, coordinate, consolidate, and prioritize multiple simultaneous tasks in a team environment
• Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment
• Excellent oral and written communication skills
• Excellent interpersonal and problem-solving skills
• Comfort with data analysis (experience with Looker preferred)
• Healthcare experience preferred
• Bachelor's degree required
