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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company builds AI and automation technology to streamline claims processing for third-party administrators (TPAs), insurance technology providers, and adjusters.
You will join as a PIP (Personal Injury Protection) Litigation Adjuster, responsible for investigating, evaluating, and resolving PIP and medical payments claims. You'll manage a portfolio of litigated and arbitrated cases, handling all aspects from initial evaluation through resolution. Your responsibilities include:
• Investigating auto claims to identify disputes, gather documentation, and evaluate claim handling timeliness
• Analyzing policy language to make appropriate coverage decisions
• Recognizing and resolving routine and intermediate issues in PIP arbitration cases before escalation to defense counsel
• Managing arbitration and litigation cases, communicating regularly with clients, attorneys, vendors, and stakeholders
• Reviewing legal documents and ensuring compliance with suit-handling plans
• Directing and controlling outside vendors including defense counsel, coverage counsel, experts, and independent adjusters
• Monitoring NJ and NY arbitration forums for timely responses
• Collaborating with product and engineering teams to identify technology and process improvements
You'll work in a remote capacity but must reside in an eligible U.S. state (not California, Alaska, Hawaii, or U.S. territories) throughout employment.
REQUIREMENTS:
• Bachelor's degree (not strictly required if other qualifications are strong)
• Minimum 3 years of concentrated experience in Personal Injury Protection claims
• Active adjuster license(s) or willingness to obtain all required licenses within 45 days, including state testing
• Knowledge of state regulations, policy provisions, and standard operating procedures
• Experience with commercial or ride-share policies (highly preferred)
• Experience with subrogation referrals
• Knowledge of bodily injury claims and coordination of benefits between PIP and UM/UIM
• Willingness to travel for client and claims needs
• Commitment to continuous professional development
