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DOSS is an AI-native operations cloud platform for physical product businesses, enabling real-time management of procurement, inventory, orders, fulfillment, and finance. The company recently raised a $55M Series B and is backed by leading investors including Madrona, Premji Invest, Intuit Ventures, and General Catalyst.
As a Systems Implementation Engineer (internally titled Forward Deployed Product Manager), you will support end-to-end client implementations from business process discovery and solution design through build, UAT, rollout, and post-go-live hypercare. You will work closely with the US Forward Deployed Services (FDS) team across the entire project lifecycle, serving fast-growing operators who rely on DOSS to run critical supply chain and operations workflows.
Key responsibilities include:
**Implementation Support:** Assist in managing installation activities and system implementation across the full lifecycle (discovery, design, build, UAT, rollout, support). Prepare client deliverables including process documentation, configuration workbooks, and training materials.
**Data Management:** Analyze complex client business processes, data, and pain points with primary focus on supply chain (procurement, inventory, logistics, warehousing). Support data cleansing, validation, and schema setup for smooth migration into DOSS. Conduct quality checks to maintain data integrity before and after go-live.
**Process & Build Support:** Work with clients to document, refine, and optimize business processes. Assist with system configuration, testing, and troubleshooting. Identify gaps and escalate to senior PMO staff with recommendations.
**Post Go-Live Support:** Provide hypercare support after rollout, triaging issues and ensuring timely resolution. Track client feedback and collaborate with product, engineering, and support teams.
**Operational Excellence:** Maintain project trackers, dashboards, and reporting for US PMO visibility. Document lessons learned and contribute to continuous improvement of PMO playbooks.
Work schedule: Monday–Friday, 9 AM–5 PM US Pacific Time (12 AM–8 AM Philippine Time), with potential adjustments after onboarding based on client assignment.
**Requirements:**
- Bachelor's degree in Engineering, Information Systems, Supply Chain Management, or related field (strong preference for those pursuing a Master's in a relevant discipline)
- C1/C2 native proficiency in English communication
- Must be a Filipino citizen based in or near Metro Manila
- Fundamental knowledge in supply chain, enterprise software, and systems implementation
- 2–5+ years of experience in system implementation or business operations
- Ability to understand client business processes and translate to table/schemas and automation designs
- Strong data skills: expert ability with spreadsheets, schemas, and large datasets; comfort with data cleanup and validation
- Advanced technical competency (schema design, workflows build, troubleshooting)
- Excellent organizational and time management skills; ability to manage multiple priorities across time zones
- Proactive, problem-solving mindset and eagerness to learn
**Preferred Skills:**
- SQL and ERP/CRM system experience
- Experience with supply chain systems (inventory management, supply chain, finance/accounting workflows)
- ERP, CRM, or workflow software implementation experience (NetSuite, SAP, Sage, Odoo, Cin7)
- Understanding of business process design (operations, finance, supply chain, procurement)
- Coding experience
- Ability to configure and test API credentials for integrated platforms (Shopify, QuickBooks, 3PLs, WMS)
- Foundational knowledge in finance and accounting
