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Fanatics is a leading global digital sports platform serving over 100 million sports fans worldwide. This role is part of Fanatics Betting & Gaming, the company's online and retail sports betting subsidiary headquartered in New York with additional offices in Denver, Leeds, and Dublin.
The People Systems Manager serves as the primary technical liaison between People Operations and IT/Corporate on all HRIS and HCM matters. You will own the People Systems portfolio (including Deel, Lattice, AllVoices, ticketing/AI tooling, and future platforms) and partner with Corporate's Oracle HCM team on that platform specifically.
Key responsibilities include:
**Systems & Stakeholder Partnership:** Serve as the primary People Ops technical liaison for integrations, data structure changes, permissioning, and system escalations. Develop and maintain strong technical fluency across Oracle HCM, Deel, and the broader People Systems architecture to partner credibly with IT on system design, evaluate proposals, and diagnose issues independently. Partner on the design, prioritization, and rollout of People Systems workflow enhancements and automations. Assess and communicate downstream impacts of People Systems changes across People, Finance, and IT. Manage People Systems process improvement projects from ideation through adoption, including change management and post-launch audits. Act as the first point of triage for system or tooling issues, diagnosing root cause and routing to the correct owner.
**Vendor & RFP Management:** Own vendor relationships across the People-specific systems portfolio and partner with Corporate on Oracle HCM vendor management. Lead RFPs for new or replacement People Systems tools, defining requirements, running vendor evaluations and demos, and delivering recommendations to leadership. Provide vendor selection rationale and requirements context to Procurement.
**AI Enablement:** Support the AI/chatbot and ticketing solution through implementation, testing, and knowledge-base configuration. Serve as the ongoing triage point for the AI bot post-launch. Partner with the AI team to evaluate additional AI tools and use cases for People Ops.
**Process Enhancement & Enablement:** Document system changes, vendor decisions, and troubleshooting playbooks. Communicate system and process changes clearly to non-technical audiences. Partner with the People team to identify and implement enhancements to broader People Operations processes. Periodically assess People Systems and processes against organizational growth, identifying scalability gaps.
**Requirements:**
Required:
- 5+ years in HRIS/People Systems roles, with demonstrated experience owning vendor relationships and/or leading RFP processes
- Strong working knowledge of Oracle HCM or a comparable HCM platform (architecture, permissioning, and integration points) sufficient to evaluate technical proposals and troubleshoot issues independently
- Experience overseeing change management with strong partnerships across various stakeholders
- Experience partnering with IT/engineering teams on system integrations and workflow or automation enhancement projects
- Comfort operating with limited precedent and no fixed playbook for every issue
- Hands-on experience applying AI Tools (Claude, ChatGPT, or similar) to real workflows—e.g., building or configuring an AI-driven automation, prompt-based process, or integration, with a measurable outcome such as time saved or error reduction
Preferred:
- Bachelor's degree plus 5+ years related experience, or equivalent work experience
- Experience with partner teams vendor systems (Qualtrics, Jira Service Management, OKTA, etc.)
- Experience in a matrixed org where systems ownership is split between HR, Corporate and IT across multiple operating companies
- Exposure to global/multi-entity HR data structures (EOR, international payroll)
- Prior experience triaging vendor or platform issues
