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Sierra is a leading platform for customer-facing AI agents, working with major brands including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank. The company is co-founded by Bret Taylor (former Salesforce co-CEO, Google Maps co-creator, current OpenAI Board Chair) and Clay Bavor (18-year Google veteran who led Google Labs and AR/VR initiatives).
As People Programs Manager, you will design, build, and operationalize programs and processes that shape the employee experience across Sierra's global organization. You'll be central to creating clarity, alignment, and belonging as the company scales.
Key responsibilities:
- Design, launch, and execute core people programs including onboarding, manager training, and targeted development initiatives. Build scalable, repeatable processes and develop new programs around feedback, performance, engagement, and recognition.
- Partner with HR, Legal, Finance, and business leaders on company-wide people programs, ensuring operational excellence and compliance.
- Advise employees and leaders on people policies, programs, and best practices through clear documentation and communication.
- Use data and insights to measure, iterate, and evolve programs while staying current with People Ops trends and employee experience best practices.
The role is based in San Francisco with a primarily in-person culture, though Sierra has growing offices across North America, Europe, and Asia.
REQUIREMENTS:
- 5+ years of experience in People Programs, People Operations, or related people-focused function within high-growth environments
- Experience designing and scaling people programs across the employee lifecycle in fast-moving, global technology companies
- Strong communication and relationship-building skills; ability to partner effectively with executives, managers, and cross-functional teams
- Exceptional program and project management capability with ability to drive complex initiatives from concept to execution
- Analytical and systems-thinking mindset; comfortable using data, tooling, and process design to improve operational efficiency
- Passion for building clarity, culture, and connection in a rapidly evolving startup environment
PREFERRED QUALIFICATIONS:
- Experience supporting or designing programs for global teams across multiple regions
- Familiarity with HR tools and platforms (HRIS, onboarding systems, performance tools)
- Background in organizational development, employee experience, or Learning & Development
