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Instawork, an AI-powered labor marketplace connecting skilled hourly workers with local businesses, is hiring a People Ops Manager to lead talent acquisition and people operations. This manager-level role reports to the Chief Legal Officer and owns the full employee lifecycle and recruiting strategy.
Key Responsibilities:
Talent Leadership: Set talent acquisition strategy and develop recruiting teams through coaching and feedback. Evaluate and optimize applicant tracking systems and recruiting tools, including assessing alternatives to LinkedIn Recruiter. Define and track recruiting metrics (funnel conversion, time-to-fill, offer acceptance, hiring-team SLAs) and adjust processes based on data. Establish and enforce standards for interview processes, candidate feedback, and communication across teams and locations. Own the offer process from approval through onboarding, ensuring compliance with EEO, pay transparency, and salary-history requirements in coordination with Finance and Legal.
People Operations & Employee Lifecycle: Own the complete lifecycle from onboarding through offboarding, including employee changes and leaves, ensuring seamless experiences. Serve as the primary contact for employee People questions, policies, and workplace resources. Maintain HRIS records and data integrity with regular audits and recommendations for improvements. Support HR compliance including classifications, required documentation, and policy updates; escalate complex employee relations and legal matters to Legal. Manage benefits administration, including broker and vendor relationships, plan renewals, and open enrollment.
Manager Support & People Programs: Advise managers on People policies, performance management, and employee concerns. Run performance review and calibration cycles. Build programs that improve employee experience, engagement, and culture.
AI Enablement: Build AI-enabled workflows and tools that reduce manual work and improve access to People information, while maintaining confidentiality, judgment, and human oversight.
About Instawork: Founded in 2015, Instawork is the nation's leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting 7M+ skilled workers with local businesses across 50+ major markets in the US and Canada. The company has been recognized by Forbes (Next Billion Dollar Startups), RetailTech Breakthrough (Workforce Hiring Solution of the Year 2025), and Inc. 5000 (top 10% fastest-growing companies). Instawork operates hubs in San Francisco, Bangalore, and Chicago, with city offices in New York, Phoenix, and Singapore. The company is backed by top-tier investors including Benchmark, Spark Capital, Craft Ventures, Greylock, and Y Combinator.
Requirements:
- 6+ years in People, HR, or Talent roles, including experience leading recruiting or talent acquisition teams
- Experience evaluating and implementing recruiting or HR technology, including an ATS (Greenhouse experience is a plus)
- Experience with sourcing platforms beyond LinkedIn Recruiter
- Independent ownership of People processes and the employee lifecycle
- Strong HRIS experience (Rippling experience is a plus)
- Benefits administration experience, including work with brokers and vendors on plan costs and utilization
- Working knowledge of HR compliance, leaves, employee relations, and hiring law, with sound judgment about when to involve Legal
- Experience supporting performance management cycles and company-wide People programs
- Genuine interest in AI and automation backed by professional use; experience building AI-enabled workflows or internal tools is a strong plus
- Attention to detail and reliable follow-through across competing priorities
- Calm, solution-oriented approach to changing priorities and sensitive employee situations
- Strong communication skills and discretion to handle confidential employee matters
- Drive to continuously improve how work gets done
