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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company is building AI and automation technology to streamline claims processing and bring efficiency to a historically manual industry. Founded in May 2022, Reserv is focused on automating complex tasks for TPAs, insurance technology providers, and adjusters.
As a People Operations Generalist, you will be the operational backbone of Reserv's human resources function, supporting the entire employee lifecycle from recruitment through offboarding. You'll work in a fast-paced, remote environment where you'll own key processes and act as a trusted partner to both employees and leadership.
Key responsibilities include:
- Managing end-to-end employee onboarding, including coordination with talent acquisition, HRIS setup, and compliance with internal policies and external regulations
- Serving as the primary HR point of contact for employees, answering questions and helping navigate HR inquiries
- Supporting HR programs and initiatives including workforce planning, employee engagement, performance reviews, promotion processes, and talent development
- Maintaining confidentiality of sensitive HR data and projects
- Identifying process improvement opportunities and driving efficiency in People Operations
- Ensuring compliance with labor laws and staying current on regulatory changes
- Maintaining and updating internal HR documentation and policies
You'll thrive in this role if you combine strong organizational skills with genuine empathy for people. The ideal candidate is a decisive problem-solver who can manage multiple projects simultaneously in an ambiguous, fast-moving environment while maintaining exceptional attention to detail and ethical standards around confidential information.
REQUIREMENTS:
- 2+ years of experience in People Operations or HR
- Proficiency with HR systems and HRIS platforms
- High emotional and social intelligence with demonstrated ability to build positive relationships across diverse groups
- Strong interpersonal skills and ability to communicate effectively at all organizational levels
- Ability to work independently, manage multiple ongoing projects with high attention to detail
- Decisive problem-solver with a "get it done" attitude, comfortable in fast-paced and ambiguous environments
- Exceptional ethics and discretion around confidential and sensitive information
- Growth mindset and commitment to continuous learning and skill development
- Proficiency with Apple computers, Google Suite, and Slack
- Passion for people and supporting employee success
Note: Candidates must reside in an eligible U.S. state throughout employment. The company is unable to hire candidates in California, Alaska, Hawaii, U.S. territories, or outside the United States.
