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Factory is a platform for self-improving software development that helps enterprise engineering teams automate their software delivery processes. The company is backed by top-tier investors including Khosla Ventures, Sequoia, and Blackstone, and counts Nvidia, Blackstone, RBC, Palo Alto Networks, Adobe, and T-Mobile among its customers. Factory raised $200M at a $5B valuation in 2026, bringing total funding to over $400M.
The People Ops Coordinator supports daily HR operations with a focus on employee benefits, onboarding, records management, and employee inquiries. This role is the primary point of contact for routine HR and benefits questions, working closely with employees, benefit providers, payroll teams, and leadership to ensure processes are accurate, timely, and easy to understand.
Key responsibilities include:
Benefits Administration: Coordinate employee enrollment, changes, and terminations across medical, dental, vision, life, disability, retirement, and other benefit plans. Support annual open enrollment including employee communications and information sessions. Review benefit and payroll data for accuracy, resolve discrepancies, respond to employee coverage and eligibility questions, work with benefit brokers and insurance carriers, maintain required notices and documentation, and support COBRA administration and leave coordination.
People Operations: Coordinate onboarding and offboarding including paperwork, system access, benefit enrollment, and exit documentation. Own HRIS and systems maintenance, including accurate employee data, workflow troubleshooting, and vendor coordination. Process employee status, compensation, manager, and personal-information changes. Assist with payroll preparation and prepare standard HR reports. Help document and improve HR procedures.
Employee Support: Serve as primary contact for routine HR and benefits inquiries, providing timely responses and escalating complex issues. Explain policies and benefits clearly. Handle confidential information responsibly.
Success metrics for the first six months include processing benefit and employee changes accurately and on time, providing clear and consistent answers to employee questions, maintaining complete HR records, building productive vendor relationships, and identifying process improvements based on recurring issues.
This is a full-time, in-office position (5 days/week) located in San Francisco, walking distance to Caltrain.
QUALIFICATIONS
Required:
- 2–4 years of experience in HR coordination, benefits administration, payroll support, or related role
- Working knowledge of employee benefits and common HR processes
- Strong attention to detail and follow-through
- Clear written and verbal communication
- Ability to handle confidential information responsibly
- Experience with HRIS, payroll, benefits, or applicant-tracking systems
- Proficiency with spreadsheets, email, and document-management tools
- Ability to manage multiple deadlines without losing accuracy
Preferred:
- Associate or bachelor's degree in human resources, business, or related field
- Experience supporting open enrollment and employee leave programs
- Familiarity with ERISA, HIPAA, COBRA, FMLA, ACA, and state leave laws
- Experience with Rippling or similar HRIS
- SHRM-CP, PHR, CEBS, or related certification
