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Qonto is Europe's leading finance workspace for SMEs, combining banking with financial tools. Founded in 2017, the company has grown to 1,700 employees serving 750,000+ customers across 8 European countries and has been profitable since 2023.
You will join as People Operations Manager based in Amsterdam, owning day-to-day People Operations for the Netherlands while supporting Qonto's geographic expansion into new markets. You will report to Julia Lecointe, Head of People Operations.
Key responsibilities include:
• Employee Experience: Serve as the local People Operations point of contact for employees and managers, managing onboarding, offboarding, absences, and day-to-day HR queries. Handle complex situations independently and partner with People Business Partners on sensitive cases.
• Local Policies & Compliance: Assess the Netherlands setup, identify compliance risks, and recommend improvements to policies, benefits, and communications (including parenthood and healthcare provisions).
• International Expansion: Help establish people operations in new international markets by developing initial compensation packages, local policies, and processes to support first employees in each market.
• Process Improvement: Design and implement practical process improvements, create clear standards and guidelines, and lead HR projects that enhance operational efficiency as the company scales.
• People Data & Payroll: Maintain accurate, consistent, and confidential employee data in Workday and other HR systems; prepare reliable payroll inputs in coordination with relevant teams and providers.
You will work closely with local leaders, People Business Partners, Compensation & Benefits, and Talent Acquisition teams. The role combines autonomous ownership of the Netherlands operation with cross-functional collaboration and exposure to multi-market expansion strategy.
Qonto emphasizes a discrimination-free hiring process, diversity (80+ nationalities, 45% women, 56% women in leadership), and AI integration in daily work.
REQUIREMENTS:
• 6+ years in People Operations, HR specialist, or HR generalist roles with hands-on Netherlands experience
• Experience in a structured scale-up or international, fast-paced organization
• Strong knowledge of Netherlands employment requirements and employee-lifecycle processes
• Ability to navigate complex HR situations, identify risks, and translate analysis into practical recommendations
• Proven ability to independently improve workflows, document standards, and lead multi-stakeholder projects
• Strong attention to detail, data-driven approach, and ability to protect confidentiality
• Comfortable working autonomously as local People representative while collaborating across countries
• Fluent Dutch and English required; French or another European language is a plus
• UK HR experience or involvement in opening new countries is a plus
