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Airwallex is a global AI-native financial operating system serving over 675,000 businesses including McLaren Racing, Qantas, SHEIN, and TikTok. The company provides regulated financial infrastructure spanning payments, accounts, treasury, cards, and spend management across North America, Europe, the Middle East, and Asia-Pacific. With 2,300+ employees across 27 offices and a decade of operations, Airwallex is co-headquartered in San Francisco and Singapore.
As People Operations Manager for EMEA, you will lead the regional People Operations function and own end-to-end employee lifecycle operations for approximately 400 employees across the EMEA region. Your responsibilities include managing core processes such as onboarding, background checks, HRIS data integrity, payroll inputs and changes, benefits administration, leave management, and offboarding. You will drive operational excellence by codifying regional standard operating procedures, managing the People & Talent JIRA helpdesk queue, and establishing clear workflows consistent with global guidance.
You will partner cross-functionally with Payroll, IT, and Compliance teams to ensure accurate and timely transactions, audits, vendor coordination, and change control. Key responsibilities include running regular data audits to identify discrepancies and improve data integrity, supporting benefits administration and rollout across EMEA markets, and providing operational support for employment changes, leave, probation, right-to-work processes, and visa matters across multiple countries. You will work closely with People Partners and Legal to ensure consistent delivery aligned with local requirements.
A significant part of the role involves identifying inefficiencies in manual workflows and driving process improvements and automation, with particular emphasis on appropriate use of AI. You will support regional and global People projects, including system implementations and new policy rollouts. Where applicable, you will manage and prioritize work across People Operations support resources, leading a collaborative, team-based environment.
This role requires comfort operating at both the detail level and the regional level—ensuring every onboarding, payroll input, and employee query is handled with quality while building better systems for the future.
REQUIREMENTS:
Minimum Qualifications:
- 6+ years of experience in People Operations, HR Operations, or closely related HR generalist role, ideally in fast-growing software, internet, or fintech companies
- Strong knowledge of employee lifecycle processes including onboarding, offboarding, payroll inputs, benefits, HRIS administration, and employee data management
- Experience supporting employees across multiple EMEA countries (Netherlands, UK, Germany, France, Spain, Italy, Poland, etc.) and working with local employment requirements
- Familiarity with payroll processes, including variable compensation such as commissions, bonuses, or allowances
- Hands-on, detail-oriented approach with ability to manage high-volume operational work without compromising quality
- Strong organizational skills, sound judgment, and ability to prioritize competing requests in fast-moving environments
- Excellent written and verbal communication skills with confidence working with employees, managers, senior stakeholders, and external providers
- Track record of improving processes, documenting ways of working, and reducing manual effort; experience using AI to drive improvements highly preferred
- High standards of confidentiality, discretion, and data accuracy
- Ability to operate independently, solve problems pragmatically, and make progress despite ambiguity
Preferred Qualifications:
- Familiarity with BambooHR, Deel, Jira, Confluence, Lattice, Slack, and Google Workspace
- Experience supporting EOR populations or employees across multiple legal entities
- Experience with HR systems implementation, workflow automation, reporting, or AI-enabled process improvement
- Experience partnering with Workplace Experience or supporting office-based employee programs
- Professional HR qualification or equivalent practical experience
