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Salary: USD 70,000 - 90,000 / annual
Via is a transportation technology company transforming public transit systems into smart, data-driven networks. As People Operations Associate, you'll support Via's local team in Fort Worth and services across Texas, focusing on HR operations, employee support, and workplace culture.
You'll own end-to-end employee lifecycle processes including onboarding, offboarding, pre-employment requirements, and documentation. Key responsibilities include managing workers' compensation and unemployment claims with timely processing and compliance; serving as a trusted employee advocate providing day-to-day support, handling inquiries and investigations; leading employee engagement and recognition initiatives; supporting payroll processes and administering employee benefits including open enrollment; maintaining accurate employee records and ensuring policy adherence; partnering on recruiting efforts including interviews, offers, and pre-hire screenings; handling sensitive employee relations matters including terminations and required documentation; representing the company at job fairs and community events; acting as liaison with local partners and vendors; and collaborating with central HR teams on best practices and process improvements.
This is a hands-on, in-person role requiring 5 days per week in the Fort Worth location with regular travel to other sites. You'll work in a one-team culture, rolling up your sleeves across projects, employee guidance, and new HR initiatives while partnering closely with Via's core HR team.
REQUIREMENTS:
- Minimum 3+ years of experience in HR operations, employee relations, talent acquisition, or similar role
- Experience working with unionized employee populations and understanding of collective bargaining agreements
- Knowledge of employment laws and regulations (FMLA, ADA, FLSA, etc.)
- Strong interpersonal and communication skills with ability to handle sensitive situations effectively
- Detail-oriented and highly organized with process-driven mindset
- Proven ability to work in fast-paced, dynamic environment and manage multiple priorities
- Comfortable with ambiguity and flexible in adapting to changing needs
- Based in Dallas-Fort Worth area and comfortable working in person 5 days per week
- Experience working with unions is a plus
