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Salary: USD 70,000 - 90,000 / annual
Via is a transportation technology company transforming public transit systems into smart, data-driven networks. As People Operations Associate, you will support Via's local team in Rochester and regional services across the Central Region, serving as a hands-on HR operations professional focused on supporting frontline employees.
You will own end-to-end employee lifecycle processes including onboarding, offboarding, pre-employment requirements, and documentation. Key responsibilities include managing workers' compensation and unemployment claims with timely processing and compliance; serving as a trusted employee advocate providing day-to-day support, handling inquiries and investigations, and fostering inclusive workplace culture; leading employee engagement and recognition initiatives; supporting payroll processes and administering employee benefits including open enrollment; maintaining accurate employee records and ensuring policy/regulatory adherence; partnering on recruiting efforts including interviews, offers, and pre-hire screenings; handling sensitive employee relations matters including terminations and required documentation; representing the company at job fairs and community events; acting as liaison with local partners and vendors; and collaborating with central HR teams on best practices and process improvements.
This is a 5-day per week in-person role based in Rochester, MN with regular travel to other sites. You will work in a one-team culture, rolling up your sleeves on short-term projects, employee guidance, and new HR initiatives while collaborating closely with Via's core HR team.
REQUIREMENTS:
- Minimum 3+ years of experience in HR operations, employee relations, talent acquisition, or similar role
- Experience working with unionized employee populations and understanding of collective bargaining agreements
- Knowledge of employment laws and regulations (FMLA, ADA, FLSA, etc.)
- Strong interpersonal and communication skills with ability to handle sensitive situations effectively
- Detail-oriented and highly organized with process-driven mindset
- Proven ability to work in fast-paced, dynamic environment and manage multiple priorities
- Comfortable with ambiguity and flexible in adapting to changing needs
- Based in Rochester, MN area and comfortable working in person 5 days per week
- Union experience is a plus
