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Salary: USD 70,000 - 90,000 / annual
Via is a transportation technology company transforming public transit systems into smart, data-driven networks. As People Operations Associate based in Sioux Falls, SD, you will support Via's local team and Central Region services by managing HR operations and fostering a positive workplace culture.
This is a hands-on, in-person role (5 days/week in Sioux Falls with regular travel to other sites) where you'll be a trusted partner to frontline employees and the core HR team. You'll own end-to-end employee lifecycle processes including onboarding, offboarding, pre-employment requirements, and documentation. You'll manage workers' compensation and unemployment claims with attention to compliance and timely processing.
Key responsibilities include serving as an employee advocate providing day-to-day support, handling inquiries and sensitive investigations, and fostering an inclusive workplace culture. You'll lead employee engagement and recognition initiatives, support payroll accuracy and compliance, administer benefits including open enrollment, and maintain accurate employee records in adherence with company policies and regulations.
Additionally, you'll partner on recruiting efforts (interviews, offers, pre-hire screenings), handle sensitive employee relations matters including terminations and required documentation, represent the company at job fairs and community events, act as liaison with local partners and vendors, and collaborate with central HR teams on best practices and process improvements.
REQUIREMENTS:
- Minimum 3+ years of experience in HR operations, employee relations, talent acquisition, or similar role
- Experience working with unionized employee populations and understanding of collective bargaining agreements
- Knowledge of employment laws and regulations (FMLA, ADA, FLSA, etc.)
- Strong interpersonal and communication skills with ability to handle sensitive situations effectively
- Detail-oriented and highly organized with process-driven mindset
- Proven ability to work in fast-paced, dynamic environment and manage multiple priorities
- Must be based in Sioux Falls, SD area and comfortable working in-person 5 days per week
- Experience working with unions is a plus
- Comfortable with ambiguity and flexible in adapting to changing needs
