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Salary: USD 30 - 35 / hourly
Reformation is a sustainable fashion brand founded in 2009, with 70+ stores across the US, UK, Canada, and France. The company achieved Climate Positive status in 2025 and is working toward Circular by 2030. This role supports the People Operations team in managing the full employee lifecycle across both retail and corporate staff.
As People Operations Administrator, you will be the first line of support for employees, delivering exceptional service through direct communication and an internal ticketing system. You'll manage critical operational functions including onboarding, offboarding, payroll data entry, and employee inquiries.
Key responsibilities include:
**Onboarding & New Hire Experience:** Manage new hire calendar invites and serve as primary contact for onboarding inquiries. Initiate background checks and follow up with hiring managers. Ensure I-9 and onboarding paperwork completion, execute data entry into Paychex, manage employee discount codes and benefits enrollment communication, and conduct regular new hire data audits.
**Offboarding:** Coordinate offboarding calendar invites, partner with Payroll on separation data entry, ensure accurate processing in Paychex for compliant final pay, provide exit documents, coordinate with IT on access removal and eVerify termination, and answer offboarding questions professionally.
**People Admin & Employee Support:** Enter Change of Status data into Paychex within payroll deadlines, execute employee transfer processes, assist with routine data entry and HR questions, guide employees on ticketing platform navigation, manage Paychex password resets, and consistently meet Service Level Agreements for ticket responses.
**Process Improvement:** Identify inefficiencies and recommend improvements to elevate employee experience and streamline operations.
You'll work 3 days per week on-site in the New York office in a hybrid capacity. The role reports to the Associate Director of People Operations and is hourly, non-exempt.
**Requirements:**
- 1–3 years of HR administration, People Operations, Administrative Assistant, or related experience
- Experience supporting a blended workforce (hourly/retail and salaried/corporate) preferred
- Prior experience with HRIS/Payroll platforms and HR ticketing or helpdesk environments (Zendesk, Jira, or similar)
- Intermediate proficiency in Microsoft Excel or Google Sheets, including basic formulas, VLOOKUPs, and ability to sort/filter large datasets
- Experience with Google Workspace is a plus
- Exceptional attention to detail and data accuracy
- Excellent organizational and time management skills with ability to prioritize and multitask based on strict HR and payroll deadlines
- High confidentiality and customer-service-oriented approach
- Ability to work on-site 3 days per week in New York office
