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Twilio is seeking a People Generalist to support HR delivery across the APJ region. You will join the People Generalists team, reporting to the Global People Generalists Manager, and work closely with HRBPs (Human Resources Business Partners) and Centers of Excellence across the People function.
In this role, you will partner with the HRBP team to support program rollouts and ongoing process execution for APJ region functions. You'll analyze HR data and trends (headcount, attrition, performance) to generate insights and prepare customized reports and presentation materials for HRBPs and senior leadership. You will own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes aligned with company policy.
You'll coach and guide managers through the performance management process, providing advice, documentation support, and best practices to build manager capability and ensure positive employee experience. Additional responsibilities include supporting HR leaders on ad hoc projects, executing and leading business-led initiatives (reorganizations, job role and level assessments), and partnering cross-functionally with Talent Management, IT, Employee Relations, HR Operations, Compliance, Recruiting, and Compensation teams.
You will manage program execution for annual cyclical events such as calibrations and pulse surveys, while maintaining strict confidentiality of core HR data and projects. The role requires occasional travel to participate in project or team in-person meetings.
Twilio is a remote-first company delivering communications and identity infrastructure solutions to hundreds of thousands of businesses and millions of developers worldwide. The company emphasizes connection, global inclusion, and remote-first work culture.
**Requirements:**
Required:
- 3+ years experience in an HR role in a matrixed organization
- Ability to take initiative and be a self-starter
- Decisive problem solver with a "get it done" attitude; thrives in fast-paced, sometimes ambiguous environments
- Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues
- Strong data analysis skills and ability to share recommendations with stakeholders
- Data storytelling capability: connects internal data with external benchmarks to provide actionable executive insights
- AI-enabled efficiency: enhances productivity through sensible and strategic usage of AI tools
- Demonstrates employee focus and manages proactive communication to ensure optimum HR support
- Leads alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs
- Growth mindset; keen to continue learning and developing skill set
- Strong ability to identify process gaps and improvement opportunities
Desired:
- Proficiency with HR systems such as Workday and ServiceNow
About Twilio
SaaS / Enterprise Software — authentication and identity infrastructure for developers.
