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Swap is building AI-native infrastructure for modern commerce, connecting backend operations with intelligent storefronts. The company centralizes global operations, powers intelligent workflows, and provides real-time data for merchants selling across borders.
In this People Advisor role, you'll work closely with the HRBP and wider People team to deliver proactive, high-quality HR services across Swap's global organization. You'll act as a trusted advisor to managers and employees, providing practical guidance on employee relations, performance management, manager coaching, and the broader employee lifecycle.
Key responsibilities include:
**Employee Relations**: Support and lead employee relations matters including disciplinary, grievance, capability, performance, and absence management. Own probation and absence management end-to-end, providing managers and employees with practical, timely advice and escalating complex cases appropriately.
**Manager Coaching & Capability**: Coach and support managers to handle people issues confidently and consistently, including performance management, calibration, capability development, and challenging conversations. Provide 1:1 coaching and guidance on employee relations issues in support of the HRBP.
**Employee Lifecycle & People Operations**: Serve as the day-to-day point of contact for employees and managers on HR questions across the employee lifecycle, including onboarding, policy interpretation, benefits, and performance management. Lead on family leave and flexible working requests. Maintain accurate employee records and HR systems, help build out People processes and documentation, and coordinate core HR cycles including performance reviews, compensation planning, and engagement surveys.
**Compliance**: Help ensure compliance with employment law and best practice across the UK, Europe, and the US, in consultation with the HRBP and external counsel as needed.
**Continuous Improvement**: Work with the People Operations team to identify opportunities to simplify processes, improve workflows, and use AI and automation to create efficiency and enable more strategic partnering.
Swap values clarity, creativity, and shared ownership as the company redefines how global commerce works.
**Requirements**
- CIPD Level 3 (or equivalent qualification or experience)
- 3–5 years' HR generalist or advisory experience, ideally in a fast-paced, high-growth environment
- Confident and knowledgeable enough to manage employee relations issues independently, with sound judgement on when to escalate
- Proactive, solutions-oriented approach and track record of taking initiative
- Exposure to multi-jurisdiction employment matters is an advantage, given Swap's footprint across the UK, Ireland, the Netherlands, the US, Israel, Spain, and Canada
- Strong technical capability and data literacy, with comfort using data and technology to inform decisions and drive efficiency
