SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Coins.ph is the most established crypto brand in the Philippines, serving over 18 million users through an easy-to-use mobile app for buying, selling, and managing cryptocurrencies and financial services. The company is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and holds both Virtual Currency and Electronic Money Issuer licenses—the first crypto-based company in Asia to achieve this dual regulatory status.
As a Payment Operations Associate, you will be responsible for processing and monitoring daily transactions, including PESONet and InstaPay transfers, ensuring accuracy, completeness, and timely resolution of discrepancies. You will monitor dashboards and alerts to flag unusual transaction activity or system issues, escalating to appropriate teams as needed. Your role includes supporting reconciliation activities by validating transaction records against partner and bank reports, and following up on unmatched or pending items.
You will assist with exception handling and basic settlement tasks, coordinating with internal teams and external partners to resolve issues promptly. Day-to-day responsibilities include coordinating with banks, e-wallets, and payment partners on routine operational concerns, maintaining accurate documentation of daily activities, incidents, and resolutions, and supporting testing and validation efforts for new payment features, partners, or process changes. You will ensure compliance with internal controls, regulatory requirements, and standard operating procedures related to fiat money movement and customer transactions, and perform ad hoc tasks supporting broader Coins.ph Payments Operations initiatives.
Coins offers meaningful cross-functional collaboration opportunities, scalable growth within a fast-expanding organization with vision for APAC and beyond, and a culture that welcomes data-backed ideas and bright innovations.
REQUIREMENTS:
- 1–3 years of experience in payments operations, banking operations, fintech, or transaction processing roles
- Bachelor's degree in Business, Finance, Operations, or similar field
- Exposure to or familiarity with PESONet and InstaPay payment rails (advantageous)
- Detail-oriented with strong analytical and problem-solving skills
- Proficient with Google Suite, Excel, and operational dashboards
- Good communication skills in both English and Filipino
- Reliable, organized, and able to work well in fast-paced environments with shifting priorities
- Proficiency in leveraging AI productivity tools (e.g., Claude, ChatGPT) to streamline workflows and automate routine tasks (preferred)
