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Scene Health is reimagining medication adherence through a 360° model of care that brings Directly Observed Therapy into the digital age. The company connects healthcare professionals, patients, and families through personalized video coaching, engaging education, and motivational support to address the $500B problem of medication nonadherence. Scene serves patients with infectious and chronic diseases including tuberculosis, HIV, hepatitis C, opioid addiction, diabetes, asthma, and mental health conditions.
As a Patient Engagement Specialist for Research and Clinical Trials, you will deliver Scene's digital adherence monitoring programs for academic and commercial research partners. You will report to the Associate Program Manager and help study participants take critical steps toward better health through routine and rapid support.
Key responsibilities include:
- Reviewing daily patient video submissions during medication ingestion and responding per engagement and escalation protocols
- Updating and maintaining patient-level notes databases daily
- Conducting data entry, quality checks, and reconciliation to ensure consistent documentation
- Providing technical training to study sites on Scene Health's mobile application and web platform
- Preparing written reports and maintaining records of program monitoring activities
- Collaborating with cross-functional teams to identify, develop, and refine processes and features
- Providing management with patient feedback and recommendations for program improvement
You will work with research studies and clinical trials to deliver asynchronous monitoring of participants' medication adherence to investigational drugs and novel interventions. Starting and finishing strong in the monitoring program is paramount to study success. You will also be involved in clinical programs monitoring patients' adherence to prescription medications as part of routine care, including populations with substance use disorders, chronic illnesses, and mental health conditions.
Scene is a distributed team with collaborations across the country. This role is ideal for empathetic, passionate individuals who love interacting with patients and clients, want to help others, and care about impacting the community.
REQUIREMENTS:
Required:
- 3-5 years of related experience
- High school diploma
- Excellent oral and written communication skills
- Strong interpersonal skills
- Proficiency with database systems and mobile applications
- Bilingual in English and Spanish
Preferred:
- Bachelor's degree in a healthcare-related field or equivalent experience
- Experience in healthcare, clinical research, or digital health settings
- Familiarity with substance use/abuse and mental health care programs, especially recovery support services and peer support approaches
- Directly Observed Therapy, peer counseling, or community health work experience
- Open to alternative work schedules
