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Salary: USD 180,000 - 200,000 / annual
COMPASS Pathways is a biotechnology company developing COMP360, a proprietary synthetic psilocybin treatment under investigation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). The company is headquartered in London with a U.S. office in New Jersey.
The Patient Access Liaison (PAL) is a field-based role responsible for site-level execution of patient engagement strategy. The PAL supports REMS (Risk Evaluation and Mitigation Strategy) certification, strengthens site access readiness, and provides compliant coverage and reimbursement education to healthcare stakeholders. This role serves as a critical resource helping sites understand treatment logistics, identify information gaps, address patient access barriers, and support operational readiness across REMS requirements, specialty pharmacy, distribution, and external support processes.
Key responsibilities include:
- Supporting REMS certification and enrollment by educating sites on certification activities and patient enrollment processes
- Enabling site access readiness by supporting workflows, strengthening stakeholder relationships, and ensuring operational readiness for therapy delivery
- Providing compliant reimbursement and access education regarding coverage, coding, payment, prior authorizations, appeals, and access processes
- Educating on case management processes for consented patients, including benefit investigations, verifications, and affordability program navigation
- Identifying and troubleshooting case-level access barriers through specialty pharmacy, HUB, and other approved support pathways
- Coordinating patient treatment logistics and scheduling across REMS requirements, HUB, specialty pharmacies, and distribution partners
- Collaborating on cross-functional handoffs from Sales and Site of Care Account Leads
- Maintaining accurate, compliant documentation in the CRM system
- Developing and executing account-level business plans reflecting site access priorities and operational readiness
- Maintaining non-promotional role boundaries and refraining from product promotion or commercial sales discussions
The role is field-based in Minneapolis, MN; St. Paul, MN; or Omaha, NE, reporting to the Regional Director of Field Patient Access. Travel within the assigned geography is estimated at 50% or more, including air and car travel. The candidate must reside within 25 miles of the assigned territory border(s).
REQUIREMENTS:
- Minimum 3 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, or specialty healthcare
- Demonstrated experience navigating the healthcare ecosystem
- Access and reimbursement expertise: supporting access and reimbursement processes, specialty pharmacy programs, patient support services, coverage, benefit verification, prior authorization, appeals, affordability programs, and compliant access resources
- Patient journey enablement experience: helping sites and stakeholders support patient progression from referral through treatment initiation by identifying barriers, connecting resources, and reinforcing treatment readiness
- Strategic account support experience: partnering with treatment sites to assess needs, strengthen workflows, and build trusted relationships
- Operational excellence and execution: strong planning, organization, accountability, disciplined execution, and ability to use data and field insights to anticipate and address access challenges
- Collaborative influence and compliance: experience collaborating compliantly with matrix partners while maintaining appropriate role boundaries, communicating access barriers and field insights
- Bachelor's degree required
- Valid driver's license required
- Ability and willingness to travel within assigned geography by air and car (50% or more)
- Must reside within 25 miles of assigned territory border(s)
