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Salary: USD 180,000 - 200,000 / annual
COMPASS Pathways is a publicly traded biotechnology company (Nasdaq: CMPS) dedicated to developing new mental health treatments. The company is headquartered in London with a U.S. office in New Jersey. Its lead program, COMP360 psilocybin, is a proprietary investigational treatment under evaluation for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD), with FDA Breakthrough Therapy designation and UK ILAP designation for TRD.
The Patient Access Liaison (PAL) is a field-based role responsible for site-level execution of patient engagement strategy. The PAL supports REMS (Risk Evaluation and Mitigation Strategy) certification, strengthens site access readiness, and provides compliant coverage and reimbursement education to healthcare stakeholders. This role serves as a field-based patient access resource helping sites understand treatment logistics, identify information gaps, address patient access barriers, and support operational readiness across REMS requirements, specialty pharmacy, distribution, and external support processes.
Key responsibilities include:
- Supporting REMS certification and enrollment by educating sites on certification activities and patient enrollment processes
- Enabling site access readiness by supporting workflows, strengthening stakeholder relationships, and ensuring operational readiness for therapy delivery
- Providing compliant education on coverage, coding, payment, reimbursement, benefit investigations, claims, prior authorizations, and appeals
- Educating on case management processes for consented patients, including benefit investigations, verifications, and affordability program navigation
- Identifying and troubleshooting case-level access barriers through specialty pharmacy, HUB, and other approved pathways
- Coordinating patient treatment logistics and scheduling across REMS requirements, HUB, specialty pharmacies, and distribution partners
- Receiving and acting upon referrals from Sales and Site of Care Account Leads regarding site readiness and access challenges
- Maintaining accurate, compliant CRM documentation of account activities, case interactions, and resolution outcomes
- Developing and executing account-level business plans reflecting site access priorities and patient access opportunities
- Maintaining non-promotional role boundaries and refraining from promotional or commercial sales activities
The role reports to the Regional Director of Field Patient Access and is field-based in Los Angeles, CA, with an assigned geography requiring 50% or more travel by air and car. The candidate must reside within 25 miles of the assigned territory border(s).
REQUIREMENTS:
- Minimum 3 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, or specialty healthcare
- Required experience navigating the healthcare ecosystem
- Experience supporting access and reimbursement processes, specialty pharmacy programs, patient support services, coverage, benefit verification, prior authorization, appeals, and affordability programs
- Experience helping sites and stakeholders support patient progression from referral through treatment initiation by identifying barriers and connecting resources
- Experience partnering with treatment sites to assess needs, strengthen workflows, and build trusted relationships
- Strong planning, organization, accountability, and disciplined execution; ability to use data and field insights to anticipate and address access challenges
- Experience collaborating compliantly with matrix partners while maintaining appropriate role boundaries
- Bachelor's degree required
- Valid driver's license required
- Ability and willingness to travel within assigned geography (50% or more), including air and car travel
- Must reside within 25 miles of assigned territory border(s)
