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Salary: USD 180,000 - 200,000 / annual
COMPASS Pathways is a biotechnology company developing COMP360, a proprietary psilocybin treatment for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). The company holds FDA Breakthrough Therapy designation and is conducting the world's largest classic psychedelic clinical program in TRD.
The Patient Access Liaison (PAL) is a field-based role responsible for site-level execution of patient engagement strategy. The PAL supports REMS (Risk Evaluation and Mitigation Strategy) certification, strengthens site access readiness, and provides compliant coverage and reimbursement education to healthcare stakeholders. This role serves as a critical resource helping sites understand treatment logistics, identify information gaps, address patient access barriers, and ensure operational readiness across REMS requirements, specialty pharmacy, distribution, and external support processes.
Key responsibilities include:
- Supporting REMS site certification and patient enrollment processes
- Enabling site access readiness and strengthening account relationships
- Providing compliant education on coverage, coding, payment, reimbursement, benefit investigations, claims, prior authorizations, and appeals
- Educating on case management processes for consented patients
- Identifying and troubleshooting case-level access barriers through specialty pharmacy, HUB, and other approved pathways
- Coordinating patient treatment logistics and scheduling across REMS, HUB, specialty pharmacies, and distribution partners
- Collaborating on cross-functional handoffs with Sales and Site of Care Account Leads
- Maintaining accurate, compliant CRM documentation
- Developing and executing account-level business plans reflecting site access priorities and patient access opportunities
- Maintaining non-promotional role boundaries
The role is field-based in Indianapolis, IN (with flexibility for Louisville, KY or Fort Wayne, IN) and reports to the Regional Director of Field Patient Access. Significant travel (50%+) within assigned geography is required.
REQUIREMENTS:
- Minimum 3 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, or specialty healthcare
- Demonstrated expertise in access and reimbursement processes, specialty pharmacy programs, patient support services, coverage, benefit verification, prior authorization, appeals, and affordability programs
- Experience helping sites and stakeholders support patient progression from referral through treatment initiation
- Experience partnering with treatment sites to assess needs, strengthen workflows, and build trusted relationships
- Strong planning, organization, accountability, and disciplined execution skills
- Ability to use data and field insights to anticipate and address access challenges
- Experience collaborating compliantly with matrix partners while maintaining appropriate role boundaries
- Bachelor's degree required
- Valid driver's license required
- Ability and willingness to travel 50%+ within assigned geography by air and car
- Must reside within 25 miles of assigned territory border(s)
