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Salary: USD 180,000 - 200,000 / annual
COMPASS Pathways is a biotechnology company developing COMP360, a proprietary psilocybin treatment for treatment-resistant depression (TRD) and post-traumatic stress disorder (PTSD). The company is Nasdaq-listed and headquartered in London with a U.S. office in New Jersey.
The Patient Access Liaison (PAL) is a field-based role responsible for site-level execution of patient engagement strategy. The PAL supports REMS (Risk Evaluation and Mitigation Strategy) certification, strengthens site access readiness, and provides compliant coverage and reimbursement education to healthcare stakeholders. This role serves as a critical resource helping sites understand treatment logistics, identify information gaps, address patient access barriers, and ensure operational readiness across REMS requirements, specialty pharmacy, distribution, and external support processes.
Key responsibilities include:
- Supporting REMS site certification and patient enrollment processes
- Enabling site access readiness and strengthening account relationships
- Providing compliant education on coverage, coding, payment, reimbursement, benefit investigations, prior authorizations, and appeals
- Educating sites on case management processes for consented patients
- Identifying and troubleshooting case-level access barriers through specialty pharmacy, HUB, and other approved pathways
- Coordinating patient treatment logistics and scheduling across REMS, HUB, specialty pharmacies, and distribution partners
- Collaborating on cross-functional handoffs with Sales and Site of Care Account Leads
- Maintaining accurate CRM documentation of account activities and case interactions
- Developing and executing account-level business plans reflecting site access priorities and patient access opportunities
- Maintaining non-promotional role boundaries and refraining from commercial sales discussions
The role is field-based in Charlotte, NC or Roanoke, VA, with significant travel (50%+) within assigned geography. Reports to Regional Director, Field Patient Access.
REQUIREMENTS:
- Minimum 3 years of experience in field reimbursement, patient access, and case management within pharmaceutical, biotechnology, or specialty healthcare
- Experience navigating healthcare ecosystem
- Expertise in access and reimbursement processes, specialty pharmacy programs, patient support services, coverage, benefit verification, prior authorization, appeals, and affordability programs
- Experience helping sites support patient progression from referral through treatment initiation
- Experience partnering with treatment sites to assess needs and strengthen workflows
- Strong planning, organization, accountability, and disciplined execution
- Ability to use data and field insights to anticipate and address access challenges
- Experience collaborating compliantly with matrix partners while maintaining role boundaries
- Bachelor's degree required
- Valid driver's license required
- Ability and willingness to travel 50%+ within assigned geography
- Must reside within 25 miles of assigned territory border(s)
