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Viva.com is Europe's first Tech Bank for Businesses, revolutionizing omnichannel payment acceptance with card issuing, loans, and deposit accounts across 31 EU countries. Licensed by the Bank of Greece and operating under the EU FOS regime, Viva.com pioneered Tap on Any Device technology and now leads the transition to All-in-One business solutions. The company has built a dynamic ecosystem of over 450 tech partner-innovators in software and hardware.
The Partnerships Team Manager plays a pivotal role in leading and managing the Partner Relationship Representative team while driving effective collaboration and growth. This position is essential for supporting partners at the national level, ensuring efficient onboarding, verification, and activation of new merchants, while maintaining strong cross-functional collaboration to enhance partner relationships and business impact.
Key responsibilities include:
- Lead and support the Partner Relationship Representative team to ensure strong performance and alignment with business goals
- Identify and develop strategic collaborations with partners across Italy
- Drive partner success by executing growth strategies focused on long-term value and customer satisfaction
- Support high-impact partner engagements and resolve complex issues or escalations
- Oversee the Partner Relationship Representative pipeline and opportunities, adjusting focus as needed and reporting progress to senior management
- Foster a high-performing team through coaching, mentoring, and talent development
- Demonstrate interest in AI-powered tools and openness to working in AI-enhanced environments
By emphasizing cross-functional collaboration, the Partnerships Manager will ensure that Viva.com continues to provide seamless and innovative financial solutions to businesses across Europe, fostering a dynamic ecosystem of tech partner-innovators.
Requirements:
- Minimum 5+ years of experience in enhancing partner relationships and driving business impact through cross-functional collaboration
- Proven ability to identify business potential and added value in technology-driven commercial solutions
- Demonstrated ability to lead, manage, and motivate a partnerships team
- Experience developing and implementing strategies to achieve team goals
- Track record of monitoring and evaluating team performance, providing feedback and training
- Proficiency in English and Italian at business level
