SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Getlabs is the leading platform for at-home diagnostics, enabling healthcare organizations to send mobile phlebotomists to patients' homes for lab collection, vitals, and advanced diagnostics. The company has raised $50M from strategic investors including Labcorp and Quest, and is on a mission to expand access to diagnostics nationwide.
The Partnerships and Growth Representative serves as a key supporting role bridging Customer Success and Business Development teams. You will be the primary point of contact for a portfolio of healthcare partners post-implementation, delivering a white-glove experience through proactive communication, relationship management, and operational excellence.
Key responsibilities include:
**Customer Engagement & Support**: Serve as the primary contact for assigned partner accounts, building trusted relationships with operational, clinical, and executive stakeholders. Manage partner escalations from start to resolution, develop deep understanding of each partner's business objectives, and recommend solutions aligned with their goals. Maintain proactive communication and timely follow-up.
**Growth & Adoption**: Drive utilization and long-term engagement by conducting portal demonstrations, training, and onboarding sessions. Introduce new product features and service capabilities, identify expansion and cross-selling opportunities, and monitor customer health metrics to mitigate retention risks. Partner closely with Business Development on renewal strategies and account growth.
**Project Management**: Manage partner initiatives from planning through execution, coordinating implementation of new workflows, operational enhancements, and product launches. Own timelines, deliverables, and stakeholder communication. Maintain detailed documentation and action plans in Salesforce CRM.
**Cross-Functional Collaboration**: Act as liaison between Business Development and internal departments (Operations, Clinical, Engineering, Finance, Patient Experience). Gather partner feedback and collaborate on continuous improvement initiatives.
**Operational Excellence**: Monitor partner performance against SLAs and KPIs, analyze utilization and adoption trends, identify operational gaps, and develop solution-oriented recommendations. Maintain accurate account documentation and reporting in Salesforce.
