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HIVED is Europe's fastest-growing sustainable parcel delivery startup, building a 100% electric delivery network. The company is backed by leading climate-tech and logistics investors including Planet A Ventures, Maersk Growth, and Pale Blue Dot VC, and serves major international brands like John Lewis, Nespresso, Uniqlo, and H&M.
As Partnership Manager for Delivery Service Partners (DSPs), you will own the end-to-end strategic relationship with HIVED's delivery partners. This is a high-impact role within the Central Operations team that combines account management, strategic partnership development, and operational excellence.
Key responsibilities include:
**DSP Sourcing & Relationship Management**: Lead the search for and evaluation of new DSP partners, building a strong pipeline to support HIVED's growth. Own strategic relationships across your portfolio of partners, driving measurable growth and safeguarding partner health. Build trust with senior DSP stakeholders and conduct bi-monthly strategic reviews with partner GMs to align on priorities and resolve blockers.
**Onboarding & Off-boarding**: Facilitate smooth end-to-end onboarding of new DSP companies and professionally manage off-boarding when partnerships conclude, minimizing operational disruption.
**Programme Improvement & Internal Alignment**: Continuously identify gaps in the DSP programme and drive internal adoption of improvements. Act as quarterback across Ops Run, Capacity, Commercial, and Central Ops teams. Use data-driven analysis and AI-enabled tools to identify growth opportunities, improve programme management, and optimize partner outcomes.
You thrive in ambiguity, see complex operational systems holistically, and are obsessed with standardization as the foundation for scale. You're a disciplined data influencer who uses performance evidence to challenge the status quo and drive adoption of better practices. You navigate high-pressure stakeholder conversations with credibility and commercial rigor.
The company values kindness, tenacity, curiosity, and resourcefulness. You'll work in a dynamic hybrid environment with a diverse, driven team in a high-growth startup with clear progression opportunities.
