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Enpal is seeking a Partner Success Manager to drive the success of installer partners using Enpal Financial Solutions (EFS). You will own a portfolio of installer partners, ensuring they actively and successfully adopt the financing solution throughout their sales process.
Key Responsibilities:
Partner Activation & Success: You own a defined portfolio of installer partners and ensure they use EFS actively and successfully. You guide new partners through structured onboarding and establish the foundation for a smooth, rapid start. You monitor portfolio performance against defined KPIs, identify early where usage, activation, or close rates lag potential, and proactively implement measures. You identify inactive or at-risk partners early and support their reactivation. You analyze installation and close data to derive clear, actionable insights for other teams.
End-Customer & Installer Support: You are the primary point of contact for operational questions from installers, their sales teams, and end customers. You handle support requests quickly, structurally, and solution-oriented, ensuring reliable day-to-day support. You prioritize and escalate complex cases appropriately, working closely with internal teams on sustainable solutions.
Processes, Knowledge & Strategy: You actively expand the knowledge base, creating support articles, FAQs, and onboarding materials. You document recurring challenges from partner operations and identify improvement opportunities for processes, tools, and collaboration. You bring structured market feedback into product development and internal workflow improvements. You help build a scalable partner-success setup with clear standards, strong documentation, and high process quality.
You will work closely with Sales, Operations, and Product teams, bringing market feedback directly into the company and helping continuously improve processes, tools, and knowledge resources.
Requirements:
- First relevant experience in Customer Success, B2B Support, Account Management, Operations, or comparable field
- Clear, reliable, and empathetic communication with both partners and internal stakeholders
- Structured, solution-oriented work style with ability to manage multiple topics simultaneously
- Willingness to take ownership and actively shape processes, not just execute them
- Proficiency with digital tools such as chat or ticketing systems
- German language skills at C1 level; professional fluency in English required
