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Salary: USD 114,000 - 148,000 / annual
OneStream is seeking a Partner Success Manager (PSM) to drive the success of its partner ecosystem. This role bridges OneStream's internal teams—customer success, partner alliances, and partner enablement—with implementation partners, managing both functional and technical aspects of partner implementations.
You will serve as the primary point of contact for implementation partners, owning regular status calls, building strong relationships, and providing guidance on partner health and future planning. You'll coordinate engagements across internal teams (Support, Remote Consulting, Partner Enablement, Engineering, Customer Success) and alert leadership to delivery risks.
Key responsibilities include monitoring and supporting partner-led implementations to ensure adherence to project delivery timelines and success metrics; reviewing project plans and providing recommendations for go-live success; seeking opportunities to increase customer satisfaction and adoption through functional enablement; and developing and delivering partner enablement content via Seismic and online courses.
You will also identify opportunities to improve partner processes and develop strategies to enhance efficiency, create SOP documentation for engaged projects, and conduct gap analysis with alliances to build a more robust framework for partner governance.
This position supports US and LATAM partners, requiring fluency in both English and Spanish. The role blends relationship management, enablement strategy, and operational excellence to help partners build scalable, high-performing, and self-sufficient practices.
**Requirements:**
- Bachelor's degree in Accounting, Business, Finance, Information Systems, Mathematics, or CIS, or equivalent work experience
- Minimum 2 years of experience with project management, stakeholder management, or account management
- Minimum 5 years of experience consulting or in functional account management for software implementations for CPM/EPM platforms
- Fluent in Spanish and English
**Preferred qualifications:**
- Master's degree in Business, Accounting, Finance, or Information Technology
- Professional accounting designation (CPA, CMA, CGA, CA) or advanced degrees (MBA, MFA)
- Project management, program management, or account management expertise
- Prior experience in Partner Success or Customer Success
- Deep experience with SQL, C#, VB.net, Visual Basic, or object-oriented programming
- Expertise in scalability and performance of EPM/CPM products
- Experience with Azure-based SaaS platforms
- Experience with telemetry tools for monitoring EPM/CPM applications
- Prior experience with SAP Outlooksoft BPC, SAP BOFC, Hyperion Planning, Hyperion Essbase, Hyperion Financial Management, FDM, UpStream, IBM Cognos, or other EPM solutions; or GSI/RSI partner-implemented SaaS solutions (BlackLine, Trintech, Workiva, etc.)
