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LANCH is seeking a Partner Success Manager to build and scale the Account Management function from the ground up. You will own performance management for a portfolio of partner restaurants (>€5M annual revenue) and drive measurable improvements in revenue, quality, and availability through data-driven strategies and AI-first process optimization.
Key Responsibilities:
Partner Management: Serve as the primary contact for your partner portfolio, steering collaboration against clear KPIs (revenue, availability, quality/ratings). Set priorities, provide constructive challenge, and ensure consistent execution.
Performance Analytics: Independently build analyses in Metabase and write SQL queries as needed to identify root causes of performance changes. Translate data insights into clear, actionable recommendations and track the impact of your initiatives.
Revenue Growth: Identify and implement revenue-driving measures including delivery area optimization, operating hours adjustments, menu/assortment optimization, quality improvements, and promotional setup. Focus on sustainable growth rather than short-term pushes.
Process Development: Create playbooks, routines, and standards to make partner management repeatable and scalable. Leverage AI tools (Gemini) as default to document, automate, and continuously improve workflows.
Operational Support: When urgent issues arise or actions need quick support, work pragmatically across internal teams and partners to coordinate solutions. Maintain focus while staying flexible in a startup environment.
Required Background:
Education/Training: Business-related degree or training (Business Administration, Economics, Management, Entrepreneurship) with ideally some work experience (internships, full-time roles) or administrative/operational management experience in hospitality or gastronomy.
Core Competencies:
- KPI & Business Thinking: Understand operational metrics (revenue, conversion, availability, cancellations, ratings) and derive structured initiatives from data (hypothesis → test → result).
- Process Building: Define, simplify, and standardize processes (playbooks, checklists, escalation paths) and measure effectiveness.
- Business Communication: Explain numbers clearly, articulate initiatives precisely, and align stakeholders (partners and internal teams) around shared goals.
- Tool Proficiency: Work cleanly with spreadsheets, CRM/ticketing systems, and document decisions transparently.
Desirable Skills:
- Analytics: Write SQL queries independently and build analyses in tools like Metabase.
- AI-Native Mindset: Use AI daily as a productivity tool for analysis prep, process design, communication, and automation ideation. Think in prompts, templates, and workflows.
Location & Schedule: Office-based in Berlin with direct collaboration with colleagues on-site and remote partnership engagement. Start date: ASAP. Fluent German required.
