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Ironclad is the leading AI contracting platform transforming agreements into assets. The company unifies contract processes on an intelligent platform, enabling faster movement, instant insights, and AI-driven work acceleration. Trusted by organizations like Rivian, WHO, and the Associated Press, Ironclad is recognized as a leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management.
This hybrid role is based in London with office attendance expected two days per week (Tuesdays and Thursdays), plus additional days for team or company events. You will report to the Customer Value organization and shape Ironclad's partner-first go-to-market strategy across EMEA.
You will own strategic relationships with major systems integrators and consulting firms, aligning on priorities, readiness, capacity, and growth. You'll operationalize partner engagement across the full customer lifecycle—from discovery and scoping through readiness planning, delivery transition, and post-live support. Working cross-functionally with Sales, Alliances, Technical Services, and Customer Success, you'll establish clear roles, repeatable processes, and accountability frameworks.
Key responsibilities include: managing relationships with strategic partners' practice and delivery leaders; matching qualified opportunities with the right partner and co-delivery model; operationalizing partner engagement workflows; evolving partner programs including co-delivery frameworks, certification, and enablement; assessing partner capacity and skills against EMEA growth priorities; building targeted enablement plans across product knowledge, implementation, integrations, value selling, change management, and AI use cases; connecting partner ISV and integration capabilities to customer opportunities; establishing paths to customer adoption and value realization post-go-live; identifying patterns affecting conversion, delivery quality, time to value, and renewal readiness; establishing an EMEA partner operating rhythm with business reviews and escalation management; and maintaining operational hygiene across internal systems and workflows.
Success means building a scalable EMEA partner-first operating model with clear operating rhythm, better alignment between partner strategy and deal motions, predictable partner capacity and targeted capability plans, consistent high-quality partner-led services, partners equipped to respond to EMEA priorities and AI opportunities, and improved customer time to value, adoption, and expansion outcomes.
REQUIREMENTS:
- 5+ years of experience in Professional Services, Partner Operations, Customer Success, Implementation, or related role at a SaaS company, consulting firm, or systems integration firm
- 2+ years of experience working with implementation partners, subcontractors, or partner delivery teams in a services environment
- Experience supporting complex pre-sales, scoping, or solution-alignment motions with Sales, Services, and/or Alliances teams; implementation, managed, or GSI experience highly relevant
- Strong program management skills and track record of building or improving cross-functional processes spanning internal teams and external partners
- Ability to bring structure to ambiguity and execute repeatable operating models in fast-changing environments
- Strong relationship-building, influencing, and communication skills; ability to work with senior stakeholders across functions and geographies
- Comfort using data and KPIs to evaluate program effectiveness and improve conversion, delivery quality, adoption, and customer outcomes
- Experience with change management, adoption planning, or value realization strongly preferred
- Entrepreneurial mindset, sound judgment, and comfort shaping a partner-first model as business scales
- Willingness to spend regular time in London office and travel across Europe (approximately 15%)
- Fluency in additional European language (German or French) beneficial but not required
