SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Tide is a fintech platform transforming small business banking across the UK, India, Germany, and France. With over 2 million members and $300M+ in funding, Tide offers SMEs integrated business accounts, invoicing, accounting, and administrative solutions designed for speed and simplicity.
As Partner Success Lead, you will own and scale Tide's existing partner ecosystem. You'll serve as the strategic custodian of partner relationships, driving mutual growth while ensuring partners remain active, compliant, and aligned with Tide's mission. This is a people-management role where you'll lead a team to nurture strategic partnerships and optimize performance across a large, complex portfolio.
Key responsibilities include:
- Managing a large portfolio of partner accounts and leading quarterly business reviews (QBRs) that drive actionable growth
- Leading and executing strategy to scale new customer acquisition from the existing partner base
- Coaching your team to success and setting clear expectations
- Identifying and executing creative growth initiatives for the partner ecosystem
- Maintaining compliance and regulatory integrity across the third-party network
- Optimizing partner lifecycle processes by identifying friction points and proposing scalable solutions to Product and Operations teams
- Managing CRM systems and partnership management platforms (PRMs) to track performance and insights
You'll be measured on partner growth (referral volume), partnership quality (reactivation and performance metrics), deal renewals, and operational execution. The role requires 8+ years in fast-paced environments (SaaS, Fintech, or high-growth), proven team management experience, and deep expertise in CRM and PRM tools. You should be detail-oriented, compliance-minded, and comfortable navigating complex organizations to solve partner problems.
Tide offers flexible working arrangements including remote work from home or anywhere in your home country, plus up to 90 days per year working from a different country. Benefits include competitive salary, health insurance, 25 days holiday, professional development budget, and salary sacrifice schemes.
