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Enpal is Germany's leading green energy platform, building an integrated solution for decentralized energy combining solar panels, battery storage, EV charging, smart meters, and heat pumps. The company's AI-powered Enpal.One platform intelligently networks thousands of systems and optimizes electricity purchasing and feed-in at the energy market.
As Partner Operations Specialist, you will be the central interface between sales partners, agencies, and internal departments. You ensure operational processes around the sales cycle run smoothly and support partners in solving challenges quickly and efficiently.
Key Responsibilities:
- Manage and coordinate sales partners throughout the entire sales process, serving as the primary contact for operational questions and challenges
- Maintain direct contact with sales partners and customers on operational matters and individual issues
- Independently solve operational edge cases and coordinate with relevant internal teams
- Ensure smooth processes from lead handoff through sales closure to installation scheduling
- Monitor relevant KPIs and processes to identify risks, deviations, and action items early
- Collaborate with various internal departments to solve problems efficiently and continuously improve processes
- Support the development and scaling of Partner Operations through better processes, clear responsibilities, and increased automation
You will work in a fast-paced, mission-driven environment with a diverse team of 65+ nationalities. The role offers modern office facilities in Berlin-Friedrichshain, transparent communication, short decision-making paths, and a strong team culture.
Requirements:
- 2–3 years of professional experience in Partner Operations, Sales Operations, Operations, Customer Success, Account Management, Partner Management, or comparable field
- Native-level German (C2) – fluent written and spoken, as you will work closely with German-speaking sales partners
- Fluent English – you will regularly collaborate with internal teams and international departments (e.g., Tech) where communication is exclusively in English
- Hands-on and solution-oriented mindset; pragmatic problem-solver who delivers results reliably
- Strong communication and service-oriented approach; clear and confident communication with diverse stakeholders
- Independent, structured, and organized; sets priorities, takes responsibility, manages multiple parallel tasks
- Quick learner with proactive work style; identifies problems and improvement opportunities early and acts on them
- Team player who enjoys collaborating with different teams and stakeholders
Note: Candidates are encouraged to apply even if they don't meet every requirement.
